• Report: #1051805
Complaint Review:

cancun cosmetic dentistry

  • Submitted: Fri, May 17, 2013
  • Updated: Tue, October 15, 2013

  • Reported By: chuck f — denver Colorado
cancun cosmetic dentistry
720 south franklin, denver, Colorado USA

cancun cosmetic dentistry the truth about cancun cosmetic/ top dental cancun q roo, mexico

*Consumer Comment: dr arzate rip off dentist

*Consumer Suggestion: Do not sign gag order

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I would like to warn everyone about Cancun Cosmetic Dentistry/ Cancun Top Dental/ Dental Maya- and they have/had one other name, but I have forgotten.

The theory of dental tourism- having dental work done outside the USA is excellent.   And Cancun is a wonderful location.  However, Cancun Cosmetic dentistry is perhaps the worst clinic you can visit.  I would like to briefly outline my concerns and experience.

1) Cancun Cosmetic Dentistry is a money making center first, and a dental clinic second.

2) The owner, Dr German, is not a specialist, he is a general dentist.   He and his sister are business people- they spend a tremendous amount of money on advertising, marketing and professional sales force.  They spend around 30,000 usd per month to get business- maybe more.   All of the 'positive' press is bought and paid for.   All of the websites they advertise on are bought and paid for- we are talking major money. 

3) All of the work is performed by young dentists right out of school.   It is easy for the owners to recruit young dentist because everyone in Mexico wants to live in Cancun.   The owners pay these young doctors very little.   And all of the young dentist are paid by commission.   because these dentist are young and want money (who does not) they perform unnessacary procedures so as just to get paid.   Also, because they are young and inexperienced, these dentists make a lot of mistakes.

4) In another attempt to maximize profits, the clinic purchases the cheapest dental materials available.  and the clinic uses the cheapest dental lab (the people who make crowns, veneers, etc).   The consequences of this is that the crowns/veneers will not last that long.   let me explain why- if the crown/veneer does not fit perfectly, mostiture and bacteria will get in between the crown/veneer and the file downed tooth.   Then, with time, the underlying bone will rot away.   also, if the crown/veneers are not fitted properly, over time the crown/veneer will just pop off, especially if the crown/veneer is seated too high or not vertically correct.  The continued force of the crowns/veneers coming together over and over again will not only break the crown/veneer, but will compromise the shaved down tooth- which mean, not only will your crown/veneer be worthless, but the underlying tooth will be destroyed, leading you with nothing!

5) These people change names like I change girlfriends.   Dental Maya, Cancun Cosmetic Dentistry, Cancun Top Dental, and at least one other name, I think 2.   They change names when the complaints pile up, and maybe for other reasons.

6) The refund policy is flawed.  If you are lucky enough to get a refund, it will not be 100%- maybe 75%- and the lady owner, I forget her name, will make you sign a non-disclosure promising not to post anything on line- and they will sue you in the usa if you break the non-disclosure!

If you need serious dental work, Cancun is a great location.  And if you come to Cancun, you should get consultations from 3-4 clinics.  I would recommend Dentiras, Dentcare, Hospident or Dentistar; If you are going to have a lot of work done.   All of these clinics are owned by the surgeon who does the procedures.   All of these clinics are more concerned about a quality outcome than over money.  Since these surgeons are so good, they have a steady amount of business, so they do not advertise as aggressively as Cancun cosmetic- they do not need to.   I know for a fact that when Dr German needs dental work done, he goes to one of the clinics I have listed.

I work for none of these people.  I met with all of these clinics.  I know what I am taking about.  Feel free to email me any questions.

(((email redacted)))

This report was posted on Ripoff Report on 05/17/2013 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cancun-cosmetic-dentistry/denver-colorado-80209/cancun-cosmetic-dentistry-the-truth-about-cancun-cosmetic-top-dental-cancun-q-roo-mexi-1051805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

dr arzate rip off dentist

AUTHOR: Darlene - ()

They ripped us off... an American family that trusted them. We had to pay thousands of dollars to fix Dr German Arzates dental work. We didnt sign one of those orders but we think they may have started that after our bad experiance with them.

Thanks to the person that has written the original post about these terrible people. You are an angel in our eyes! I do NOT reccommend Cancun Cosmetic Dentistry or any other aka they go by.

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#2 Consumer Suggestion

Do not sign gag order

AUTHOR: Dental Tourism Warning - ()

Do not sign a non discloser document aka gag order. Just like you would not sign one in America or Canada, do not sign one in Mexico. If any dental tourist has signed such an order it can be challenged in court.  Dental tourists need to know this is not a normal proceedure in dental tourism. And is a sure sign you have picked the wrong clinic in Cancun. This offering up of gag orders should tell you they have been in trouble before.

We have information that dr. Arzate also asks for travelers passports and copies them. This is another bad sign that should set off your alarm bells. Normal clinics do not do this. 


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