Cancun Premier Vacations refused to refund my money. I am very upset with them because the information I was provided during my initial conversation was false. Upon attempting to recover the money I gave them for a travel package to the Laguna Suites Golf & Spa, I was put on hold several times while a taped portion of my conversation was reviewed. The associate I spoke with declared that I was not in a position to have my money refunded.
During my first conversation, I was given a seemingly harmless and very enticing sales pitch on resorts in Cancun, local attractions and a huge discount on accommodations at one of four travel destinations. During the conversation, I asked the salesperson SEVERAL times if the deal I was offered was or was like a "time share," or if there were any strings or conditions attached. I was promptly told "no" each time. The purpose of this vacation according to the salesperson was for the promotional opening of a new resort. I had been "selected" from a pool of persons who had recently made travel arrangements. The salesperson went to great lengths to put me at ease, such as providing me with their full name, employee number, and work extension. Lulled into a false sense of assurance, I was directed to a second salesperson who recorded our conversation and asked for my information.
Upon contacting Cancun Premier Vacations to make reservations at the Laguna Suites Golf and Spa, I was informed that I would have to attend a 60 to 90 minute presentation during the first morning of my visit. Shocked, I immediately called back to try tro contact the person that initially told me about this package.
Despite being given a work extension to call for the first salesperson, each time I called Cancun Premier Vacations I was presented with a voice prompt that asked for me to enter my party's extension, if known. I have attempted to do this several times, only to wait until someone else from the company picks up the phone. I was told that my tape had to be reviewed and that a salesperson would be in contact with me very shortly.
Since the first set of phone calls, I have had to initiate conversations on my own with Cancun Premier Vacations. I have spoken to several people except for the very first individual who presented me with the vacation package. The taped conversation was played back for me to listen; during one part of the tape the second sales agent asks if I agree to attend a 60 to 90 minute presentation. On a second part of the tape, the salesperson asks if I agree to all of the Terms and Conditions as outlined in the sales pitch. In BOTH instances, I respond to the salesperson with a QUESTION about the travel voucher that was to be included in the package. I did NOT give my consent in the form of a simple "yes" or other agreement to either of the two questions. Under NO circumstances was my consent ever given to attend a "meeting," "gathering," "presentation," or otherwise during any part of my upcoming trip!
During a recent call to Cancun Premier Vacations, and after being put on hold for close to an hour I was told that my voucher was non-refundable as was stated during the taped conversation. I courteously but firmly rejected their position as I had in no way, at any time during the conversation given my consent to any of the other Terms and Conditions of the Contract, most importantly the 60-to-90 minute presentation.
I will be canceling my reservation to stay at Laguna Suites Golf and Spa, and I will no doubt be told that my money is non-refundable for that portion either.
I'm the first person to stand up and speak highly of an individual or company in the event that mistakes or omissions are made but which are then quickly resolved. At this time, I cannot under any circumstances offer this sentiment towards Cancun Premier Vacations.
I am left feeling cold, bitter, alone and disgusted for allowing myself to get duped into what is now a big mistake. PLEASE, at this time I urge everyone who reads this to avoid any and all communication with Cancun Premier Vacations and their parent corporation The Sunset Group. Unless of course you are in my situation and are seeking what is rightfully yours.