ED Magedson – Founder
Canon U.S.A., IncInternet USA
Canon U.S.A., Inc Canon sells Defective New Cameras, and then replaces Cameras under Warranty with Refurbished Old Cameras Internet Nationwide
CANON sells Defective New Cameras for Full Price, and then replaces Cameras under Warranty with Refurbished Old Cameras that have no value.
I purchased a brand new CANON PowerShot SX500 IS digital camera, through BestBuy in West Hollywood, Los Angeles.
I tried the camera Only Once. It was unusable. Focus was off, perspective views were excessively distorted, images were fuzzy and there were purple outlines where different color areas met.
I sent it back to CANON for repair. They replied by email that they would repair it at no charge. However, instead of repairing it, they replaced it with an old refurbished camera.
I called CANON Customer Service several times stating that this was not acceptable. I really wanted a New Camera, and I paid full price for it. If I had wanted a 2nd hand camera, I could have purchased a refurbished one from the start and paid a lot less. [continued below]....
This report was posted on Ripoff Report on 07/23/2013 07:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/canon-usa-inc/internet/canon-usa-inc-canon-sells-defective-new-cameras-and-then-replaces-cameras-under-warr-1069534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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