Complaint Review: Capital First and Hartford Auto Club
- Capital First and Hartford Auto Club
18495 South Dixie Hwy #228
- Phone: 866-892-6018
- Category: Corrupt Companies
Capital First and Hartford Auto Club ripoff fraudulent ripoff business tricked and lied to us Miami Florida
On 8/26/02 I received Capital First's packet of benefits. After reading the info I realized it is like a secured card and very much like a debit card. I immediately called to cancel and to have my processing fee of $29.95 refunded because I was lied to by the solicitor.
I spoke to Aaron,operator #186. He was of no assistance. I asked for a supervisor and was transferred to Lewis, operator #263 who told me I had to write in to ask for a credit but he informed me it would never be done. I wrote in anyway and asked to have the processing fee refunded and I explained in full detail my conversation with the solicitor.
On 8/28/02 I found out that Capital First took fee's for $99.00 and $59.95 from my checking account on 8/27/02. I was outraged and called them. I immediately asked for a supervisor and was transferred to Tanya the escalation supervisor. I informed her that I was billed these fee's after I canceled which was the same day I received the packet. I was not given a 7 day free trial before the money was deducted. She gave me the information I needed to get the refund. I was so confused after taking down all the steps you have to go thru to get your money back that I made her repeat everything 3 times to make sure I had it all down correctly.
I then received a letter on 8/31/02 from Hartford auto club stating they were giving me a free 15 day trial and would be deducting $99.00 if I didnt call by 9/13 to cancel I tried several times to call them but was disconnected every time.
I have contacted my bank to disputed the charges.
This report was posted on Ripoff Report on 09/05/2002 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/capital-first-and-hartford-auto-club/miami-florida-33157/capital-first-and-hartford-auto-club-ripoff-fraudulent-ripoff-business-tricked-and-lied-to-29083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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