Report: #29083

Complaint Review: Capital First and Hartford Auto Club

  • Submitted: Thu, September 05, 2002
  • Updated: Thu, September 05, 2002
  • Reported By: cincinnati oh
  • Capital First and Hartford Auto Club
    18495 South Dixie Hwy #228
    Miami, Florida

Capital First and Hartford Auto Club ripoff fraudulent ripoff business tricked and lied to us Miami Florida

Show customers why they should trust your business over your competitors...

Capital First representative called and promised me an unsecured MasterCard with a guaranteed limit of 2,500.00. She said it was a new program for people with past credit problems. I asked her was it anything like a debit card and she told me "No, it's a regular MasterCard. I agreed to try it.

On 8/26/02 I received Capital First's packet of benefits. After reading the info I realized it is like a secured card and very much like a debit card. I immediately called to cancel and to have my processing fee of $29.95 refunded because I was lied to by the solicitor.

I spoke to Aaron,operator #186. He was of no assistance. I asked for a supervisor and was transferred to Lewis, operator #263 who told me I had to write in to ask for a credit but he informed me it would never be done. I wrote in anyway and asked to have the processing fee refunded and I explained in full detail my conversation with the solicitor.

On 8/28/02 I found out that Capital First took fee's for $99.00 and $59.95 from my checking account on 8/27/02. I was outraged and called them. I immediately asked for a supervisor and was transferred to Tanya the escalation supervisor. I informed her that I was billed these fee's after I canceled which was the same day I received the packet. I was not given a 7 day free trial before the money was deducted. She gave me the information I needed to get the refund. I was so confused after taking down all the steps you have to go thru to get your money back that I made her repeat everything 3 times to make sure I had it all down correctly.

I then received a letter on 8/31/02 from Hartford auto club stating they were giving me a free 15 day trial and would be deducting $99.00 if I didnt call by 9/13 to cancel I tried several times to call them but was disconnected every time.

I have contacted my bank to disputed the charges.

Cincinnati, Ohio
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