Capital ONe Auto Finance Capital One keeps you behind on your paymens, Internet

I tried to get a 1 month extension because I had to move to another City for my job and after I moved my transmission went out on one of our trucks.  I was told that I did not qualify because I have not made 12 payments, I asked what about emergency situations, they still said no.  I also tried to get my due date move to the first of the month since I now only get paid once a month they said not until I get caught up.  There late fees are outragous, they try to keep you behind by not helping you.  I have not had this problem with my other finance company when I explained my situation to them they offered me a two month extension so I would not fall behind, and they are not as big as Capital One, what is wrong with Capital One do they just not care about their customers, they are just out for more money by charging late fees.