Capital One Auto Finance Moving additional principal payments to someone else's account Plano Texas

I was an auto loan customer of People First (a very happy customer, I might add) when my loan was assumed by Capital One Auto Finance at the end of August. I have been living a nightmare ever since.

I have always made additional payments to my auto loan in an attempt to pay it off early. But with Capital One, they applied each monthly payment, then reversed the payment in the next day or two, and the payment was applied to someone else's account. Each month the payment has been moved to the same person's account.

In additional to numerous phone calls (including a conference call that my bank initiated to try to assist), I have Fed Ex'd letters to complain.

After two + months, they have finally moved the payments to my account. But they did not backdate the payments nor did they apply it to my principal balance (as instructed).

As soon as I get this matter somewhere close to resolved, I am moving this account to a reputable company.

DO NOT USE CAPITAL ONE AUTO FINANCE.

T
San Francisco, California
U.S.A.