• Report: #1116347
Complaint Review:


  • Submitted: Fri, January 17, 2014
  • Updated: Sat, January 18, 2014

  • Reported By: Disa Custo — jersey city New Jersey
457 westside ave jersey city, New Jersey USA


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Something told me not to open an account with Capital One and I should have listened to that nagging thought. However as i stood inside of Bank of America for 20 minutes unserviced I decided to research other options. I came upon capitalone and visited their website (capitalone.com) to open an account. They offer me 360 checking and savings...if you are familiar with shopping for banking service then you may be aware many organizations come up with nifty names for the "accounts" (e.g. Chase Total Checking ) Anyway unbeknownst to me this account with NO FEES, etc i was signing up for on the capitalone website...is for another BANK. Apparently Capital One 360 which bears the same name and logo as Capital One is a seperate entity to which Capital One has no access to do anything. You cant transfer money without it taking 2-3 days, they cant print a card for you to access your money, Noone at the branch including management is knowledgeable about the companies. Only saying well thats not us you have to call "them" Uhhh you are them...I went to your website and clicked sign up for checking account. That's like going to BankofAmerica.com and them offering you an account with Wells Fargo instead WTF! So I call 360 and they are no more help. The rep told me my card would arrive in 3-5 business days 8 days later I have no card, no branch of "Capital One" can or will do anything and they have $3000 of my money which I got direct deposited into their stupid account. They offer to overnight a 2nd card and charge me $25 ummm WTF i think not. I spoke to 3 Managers at 360 to get this fee waived. In addition they tell me they can only Overnight it via FedEx which doesnt deliver on weekend. but they use USPS to send out normal delivery? I suggest Overnight via USPS as they deliver on Wknds and I could have my card by saturday, as opposed to waiting til Tuesday since it's a Holiday Weekend. Their management team doesn't seem to have a grasp on customer service and what it means to service the customer, the managers at Capital One don't seem to understand that referring ppl to their website is a dumb F'n idea. This company has stolen $3000 and is paying no interest on the money. I'd like to hit them with some fees of my own. I have contacted my credit union and will have all funds moved to there as SOON as I CAN MAKE A WITHDRAWAL. CAPITAL ONE PREYS on TEENAGERS, LOW-INCOME Individuals & Their Families to bolster their portfolio as being the largerst credit card lender in the US. they steal from unsuspecting clients to bolster their deposit portfolio. They do this because they are scum and have no sense of obligation to the people whom allow their business to be possible. BANKS operate because people give them money to lend to other people and thus interest is earned and profits are made. This model is supposed to include all stakeholders benefiting from the process of assest management. CAPITAL ONE has no respect for it's own industry. It truly needs to be broken up and absorbed by Wells Fargo or one of the other giants. THEY ARE NOT FIT TO OPERATE IN THESE UNITED STATES!

This report was posted on Ripoff Report on 01/17/2014 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/capital-one-capital-one-360/jersey-city-new-jersey-07304/capital-one-capital-one-360-ing-capital-one-capital-one-360-capital-one-steals-money-1116347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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