Complaint Review: Capital One - Internet
- Capital One www.capitalone.com Internet U.S.A.
- Phone:
- Web:
- Category: Credit & Debt Services
Capital One No Hassel Rewards Cash Rewards not paid ripoff Internet
*Consumer Comment: I have used this time and again with no problem.
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On April 25, 2006 I tried for the first time to redeem my "No Hassle" cash rewards. It took a while to get the right phone number and talk to a live person. I was told the cash rewards would be in my account in 5 to 7 business days. It didn't show up, so I paid my current statement in full.
Since then it has still not shown up, and my account did not accumulate cash rewards from my last statement. I have called twice, and been told each time that they need 5 to 7 business days to investigate what they did with my cash rewards.
I asked if they would be paying interest for the late payement. At first the service rep thought I must be referring to interest I was charged for underpayment on my account. No doubt this is a common problem if customers rely on the cash rewards being in their account in 5 to 7 business days. It is probably a good money-maker for Capital One.
I explained that I had paid my card in full, so I didn't get charged interest. What I wanted was Capital One to pay me interest for their late payment of my cash rewards. The service rep said they don't do that because the cash reward is a "gift."
Over a month later, I still haven't gotten a single return call, or my "gift." And my online account shows a zero balance for cash rewards.
J.J.
Alexndria, Virginia
U.S.A.
This report was posted on Ripoff Report on 06/01/2006 02:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/internet/capital-one-no-hassel-rewards-cash-rewards-not-paid-ripoff-internet-194202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I have used this time and again with no problem.
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, June 29, 2006
I use Capital One have for years, when I what a cash back, I go to the web site. I fill in what I'm supposed to. They send me a check and I usually get it in less than 6 days. I've used it time and time again with no problem.
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