Report: #211700

Complaint Review: Capital One

  • Submitted: Tue, September 19, 2006
  • Updated: Tue, September 19, 2006
  • Reported By: Dunmow Other
  • Capital One
    Trent House, Station Street
    United Kingdom


Show customers why they should trust your business over your competitors...

'Excellence' and to 'Do the right thing' are just two quotes from Capital Con's website. Great. They add that they subscribe to British Banking Code but break every rule they can.

They are not only liars, they sell by misrepresentation.
Paid a Security Deposit' as asked for. Ran account for a few months, no problems. Closed it as per Cap Con's instructions. I within credit limit but their Terms and Conditions contradict themselves.
'We may set off and apply the security deposit towards repayment of any undisputed amount owing by you to us under this agreement'.

Security initially accepted as payment of undisputed balance' then changed their minds. Several times I invited them to thrash case out in court but thus far Cap Con have declined.

After 8-10 anonymous telephone calls per day I went to head office in UK to discuss and resolve face to face. Nobody would see me. Security guards said they never do and I was not the first Capital Con customer to visit that building.

For months after account closed and card returned in pieces Capital One have billed me for money to which they are not entitled. Their psychological technique is 'keep phoning them, bill them, threaten them and we'll break em, after all what we do is always the right thing and part of our very own excellence'.
That is what the leaders of Capital Con brainwash their staff into believing. They are always right and too big to touch. Or think are they. Illusions can hamper innocent minds. Over inflated egos blind evil ones. Capital One you are NOT puncture proof.

I have compiled a complete true story of this saga and placed it on the web. It invites Capital One to sue me if I am wrong. Capital One are aware of this. So far silence rules! Anyone can have the URL of that site if they ask.

United Kingdom

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This report was posted on Ripoff Report on 09/19/2006 05:44 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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