Capital One Do Not ,under any circumstances Accept a Balance Transfer offer from Capital One!!! My LONG vent... Richmond Virginia

I received an offer from Capital One to sign up for their credit card and although most of these types of offers get shredded immediately, the offer looked like a good deal, so I went ahead and accepted. The offer was: "7.99% fixed FOR LIFE - This amount will not change EVER!" for the life of the balance with no balance transfer fees.

I decided to go online and complete the offer with the reservation code and set 3 balance transfers in motion, not knowing for sure what credit limit I would be approved for. All seems to go well and I was approved for a limit about $3000 over my requested transfers.

I get the first statment, looks fine. 2nd statement (the first month with any interest charged) and it shows I am paying 13.91%. I call customer service and that is where the fun began.

After explaining my situation to someone who was clearly overseas, I was placed on hold repeatedly and then finally I was told that I chose to transfer those balances at my purchase rate, not at the balance transfer rate so there was nothing that could be done. (How would it even be possible to make that decision???) Then, I was told that perhaps the offer was expired (it was not). After being asked a bunch more stupid questions such as: "I see see here you made one transfer of $6385, one transfer of $3455 and the total was $12500, was was the 3rd balance transfer amount?

Meanwhile, this converstaion had gone on so long that I was now on my cell phone driving, so I told him that and told him he would have to do the math himself, his answer was, "So you can not provide me with that information?" I asked for his supervisor, he told me the supervisor would just tell me the same thing. "Fine, let me hear it from him."

The supervisor, was just as unhelpful as the rep had promised. He offered me another option that the checks I had written were for the purchase rate, and again there was nothing that could be done. Wrong again, I did not write any checks, I completed this online. He clearly did not a beleive a word I said and asked me if I had my orginal reservation number and access code number. I told him I was not at home and I wasn't sure what I had there. He said "Well, then I can transfer you to the deprtment who can mail you a copy of the checks you wrote." Fine. I knew there were no such checks, but clearly he had no intention of doing ANYTHING. I held on the phone for a good 15 minutes before I finally decided to give up until I got home to check what paperwork had not hit the shredder.

I got home and found that I had, thankfully, saved everything. I called back to customer service and the rep pulled up my info and immediately said I needed a supervisor. Obviously my account was flagged. I get to the supervisory department and that person was again unwilling to do anything. I said I now my reservation code and access number "I'm sorry ma'am I can not change your APR, is there anything else I can assist you with today?" I asked for the last supervisor I was speaking to, "I'll be happy to connect you, what is his employee #?" ARE YOU FREAKING KIDDING ME???

Finally this person tells me the department I need to speak to is having system trouble and it will be back up in 2 hours. I asked to have someone call me. Sure. I asked what is the name of this department and their hours, "it doesn't have a name and it is 24/7". 3 hours later I called again and this time managed to get someone who was in VA rather than overseas where every other person so far had been. That person said that the department was still having system problems and I need to speak to the AST dept, the hours are 8am-11pm. He also said I should fax my information with a coversheet with my problem and copies of my offer letter. By this point it was 9pm and I gave up for the day.

That night I did sign into my account online and send a "secure message to customer service who will get back to you as soon as possible." I provided an account of what happened and my reservation #, etc., and asked to called or emailed back. I got a response that said "I see that you have a question about your balance transfer APR. Please call customer service." WASTE OF TIME.

Day 2: I faxed the information @ 8am. By 1:00pm, no ne had called me (shocking) and I decide to give up my lunch break to begin again. I immediately ask for the AST department. After holding for at least 15 minutes. I am connected to Andrea who, of course, has no record of my fax or problem and I go through it all over. She puts me on hold for at least 10 minutes and comes back and tells me I will see the credit on my account and everything will be fixed within 2 billing cycles, she apologizes that none of the other reps were able to help me. I am hopeful that I have not just been put off for 2 months and that this really is resolved... time will tell. No matter what, I wish I had checked into all the complaints, before I did any business with the company, it has not been worth it.

Dawn
Kenneth City, Florida
U.S.A.

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