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Report: #1282856

Complaint Review: Car Gurus - Internet

  • Submitted:
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  • Reported By: Fed Up — Tennessee
  • Author Not Confirmed What's this?
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  • Car Gurus Internet USA

Car Gurus Misleading data presentation in my ad without consultation. Internet

*Consumer Comment: Not a RipOff...

Show customers why they should trust your business over your competitors...

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My issue is with Cargurus for adding un-solicited data into my submitted ad. In large red letters at top of ad Cargurus states vehicle is more than $2,000.00 over-priced. However, if you scroll down you will see the chart of average prices on which their "overpriced" identifcation is based. 

Problem  is their chart stops at 70,000 miles as lowest to be expected, a distinct warning past which I'm sure many people do not continue. The fact that my vehicle has less than 30,000 original miles, was owned and meticulously maintained by a county municipality is not considered. They just go with their average which, in this case, is so mis-leading as to interfer with my attempt to do business.

My vehicle is available for any manner of inspection to verify condition "in reality", not just based on the lazy assumption that all is the same, there can be no difference. Using someone else's numbers for a purley matmatical average in no way conveys an accurate picture in all cases. In this case I believe it has actually interferred with my honest attempt to sell a uniquly well preserved vehicle with thousands of miles yet to go.

Cargurus should do what they offer, advertising of parties attempting to sell a vehicle. It is not necessary for them to act as mommy for people too lazy to do their own research. Making assumptions only proves the old addage, never assume, it just makes an a*s of you and me. Do acurate work that actually has value, don't pander to the lemming attitude of today where the mentally deficient turn to operations like yours to think for them. You wanted such a situation, is it really too overtaxing to strive for accuracy?

This report was posted on Ripoff Report on 01/28/2016 05:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/car-gurus/internet/car-gurus-misleading-data-presentation-in-my-ad-without-consultation-internet-1282856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Not a RipOff...

AUTHOR: Robert - (USA)

POSTED: Friday, January 29, 2016

You submitted an ad for your car to this site, they didn't force you to do this or set a particular price.  Part of their service is that they provide THIER recomendations.  That isn't a firm price and nothing says that anyone is bound by their recomendations.  Now since you seem to have such a big problem with people "assuming" things as well as being too "lazy" to do their own research, this is a bit ironic that you appear to think there is a RipOff.

You see, by the way you talked you ALWAYS do YOUR due dilligence.  So you must have seen this estimate and recomendedation that they provide on EVERY ad.  Because of this you of course didn't "assume" that your ad would somehow be excluded from this.  Not only that but since you are not as lazy as other people, you really looked into what makes up this estimate to see if it matches your need.  You probably even went so far to make sure that their recomendations matched the other ads. 

So your real issue isn't that they are doing this, it is that you don't agree with their recomendation.  After all if they said your car was a "great deal" you wouldn't be here complaining about it.  Who knows you may even think about increasing the price a little. 

By the way you failed to mention anything about your car.  That is what is the Year/Make/Model, how much do you think it is worth, and where did you get your estmiate from?

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