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Report: #220007

Complaint Review: Fred Loya Insurance - McAllen Texas

  • Submitted:
  • Updated:
  • Reported By: San Antonio Texas
  • Author Confirmed What's this?
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  • Fred Loya Insurance 2520 Buddy Owens McAllen, Texas U.S.A.

Fred Loya Insurance failure to pay for all damages caused when a Fred Loya insured vehicle rear-ended me and forced my vehicle into another vehicle McAllen Texas

*UPDATE EX-employee responds: exemployee

*UPDATE EX-employee responds: exemployee

*UPDATE EX-employee responds: exemployee

*UPDATE EX-employee responds: exemployee

*Author of original report: Resolution to claim finally!!

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On Sept. 29, 2006 my vehicle was rear-ended by another vehicle covered by Fred Loya Insurance while I was stopped in traffic in San Antonio. Upon impact, my vehicle was forced into the back of a vehicle in front of me that was also stopped in traffic. My vehicle received damages to the back and front bumpers because of this and the vehicle in front of me received damage to the rear bumper. The driver of the Fred Loya insured vehicle that hit me first, apologized and admitted fault.

Claims were made to Fred Loya Insurance immediately by both myself and the owner and driver of the vehicle that was in front of me. Originally, the claims representative at Fred Loya, Romeo Trevino, told me that there should be no problem since I was rear-ended and the subsequent impacts and damages were caused from my vehicle being hit from behind first by the vehicle covered by Fred Loya.

Several weeks later on Oct. 11, 2006 I received a phone call from Mr. Trevino saying that they were only going to pay for the damage to the rear of my vehicle because there was a double impact (which was news to me). Later, I learned that they also refused to pay up on the claim made by the driver of the vehicle that was in front of me. After talking to my own insurance person I was told that Fred Loya Insurance was saying that the driver of their insured vehicle said that he saw me hit the vehicle in front of me first and then he hit the rear of my vehicle. This was completely untrue and my insurance person said that after talking to the driver of the vehicle in front of me and his passenger that they both supported my claim that I was rear-ended first by the driver of the Fred Loya insured vehicle.

However, she also told me that Fred Loya Insurance is "not listening" & so far, they have not responded to my e-mails. Mr. Trevino said he was going to call me back when I last talked to him on Oct. 11th, but, of course, he never did! I have heard Fred Loya is notorious for doing this kind of thing to claimants. It's hard enough being the victim of an auto accident and now Fred Loya Insurance is trying to victimize us twice by not properly settling these insurance claims!

Linda
San Antonio, Texas
U.S.A.

This report was posted on Ripoff Report on 11/10/2006 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fred-loya-insurance/mcallen-texas-78504/fred-loya-insurance-failure-to-pay-for-all-damages-caused-when-a-fred-loya-insured-vehicle-220007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#5 UPDATE EX-employee responds

exemployee

AUTHOR: Mother Angelica - (U.S.A.)

POSTED: Wednesday, September 12, 2007

i used to work in the sa office as a casualty adjuster. i don't know how that company stays in business. i have never seen so many people working doing so many unethical, as well as illegal, things in all my life. i jeoparadized my adjusters license by adhering to their rules. good thing for you that you were not hurt; the adjusters are not allowed to offer more than $2500 for injury settlements regardless of the injury! could be a sprained neck or broken bone; don't matter!

management gets a bonus at the end of the year if they keep the bi payout down during the year. therefore as you might imagine getting authority to offer more was like pulling teeth. unless there was a fatality, of course. in that case they paid the policy limit, i guess they didn't want a lawsuit would be the only reason they'd pay it.

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#4 UPDATE EX-employee responds

exemployee

AUTHOR: Mother Angelica - (U.S.A.)

POSTED: Wednesday, September 12, 2007

i used to work in the sa office as a casualty adjuster. i don't know how that company stays in business. i have never seen so many people working doing so many unethical, as well as illegal, things in all my life. i jeoparadized my adjusters license by adhering to their rules. good thing for you that you were not hurt; the adjusters are not allowed to offer more than $2500 for injury settlements regardless of the injury! could be a sprained neck or broken bone; don't matter!

management gets a bonus at the end of the year if they keep the bi payout down during the year. therefore as you might imagine getting authority to offer more was like pulling teeth. unless there was a fatality, of course. in that case they paid the policy limit, i guess they didn't want a lawsuit would be the only reason they'd pay it.

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#3 UPDATE EX-employee responds

exemployee

AUTHOR: Mother Angelica - (U.S.A.)

POSTED: Wednesday, September 12, 2007

i used to work in the sa office as a casualty adjuster. i don't know how that company stays in business. i have never seen so many people working doing so many unethical, as well as illegal, things in all my life. i jeoparadized my adjusters license by adhering to their rules. good thing for you that you were not hurt; the adjusters are not allowed to offer more than $2500 for injury settlements regardless of the injury! could be a sprained neck or broken bone; don't matter!

management gets a bonus at the end of the year if they keep the bi payout down during the year. therefore as you might imagine getting authority to offer more was like pulling teeth. unless there was a fatality, of course. in that case they paid the policy limit, i guess they didn't want a lawsuit would be the only reason they'd pay it.

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#2 UPDATE EX-employee responds

exemployee

AUTHOR: Mother Angelica - (U.S.A.)

POSTED: Wednesday, September 12, 2007

i used to work in the sa office as a casualty adjuster. i don't know how that company stays in business. i have never seen so many people working doing so many unethical, as well as illegal, things in all my life. i jeoparadized my adjusters license by adhering to their rules. good thing for you that you were not hurt; the adjusters are not allowed to offer more than $2500 for injury settlements regardless of the injury! could be a sprained neck or broken bone; don't matter!

management gets a bonus at the end of the year if they keep the bi payout down during the year. therefore as you might imagine getting authority to offer more was like pulling teeth. unless there was a fatality, of course. in that case they paid the policy limit, i guess they didn't want a lawsuit would be the only reason they'd pay it.

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#1 Author of original report

Resolution to claim finally!!

AUTHOR: Linda - (U.S.A.)

POSTED: Sunday, November 26, 2006

After six weeks of phone calls, letters, and e-mails I was finally able to get Fred Loya Insurance to pay for all damages to my vehicle and the vehicle that was in front of me. I acquired the name of the HR Director from this website and e-mailed him about my complaint. He was very helpful in that he put me in contact with the Claims Director who reinvestigated the accident and was able to clear up some things that had not been clear in the original report.

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