Car Match USA - Months of Frustration and Thousands of Dollars Lost - West Palm Beach Florida

By far one of the most painful and expensive decisions I've ever made.  I used Car Match to find a new driver for our Nissan Rogue, which actually happened quick, and I was impressed by.  I was assured by both Mark (sales) and Alan (boss man) that everything would be taken care of, the car would be re-registered, and that preventative measures would be in place to prevent the new driver from going over the allotted mileage of 9,000 miles over the next 11 months.  In fact, on the first page of the agreement, it states:

"Here is a brief summary of the services we provide:
- Background check of the vehicle user (doubt this happened)
- DUI/DWI check  (maybe legit)
- Proof of residency (legit)
- Proof of income (irrelevant since he won't pay for his charges)
- Installation of GPS tracking device, mileage tracker & geo-fence (not monitored)
- Monthly vehicle payment alerts & monitoring (never received one thing and payments were always late)"

Over the course of the next few months, I tried endlessly to work with multiple folks at Car Match to have the car re-registered in the new driver's name and state so that I could cancel the insurance that I was still paying for.  But this ended up just being frustration, as my insurance company ended up crediting me for the difference.  The real problem was when the care was finally returned at the end of the lease (1.5 months late).  

I was speechless when I received the end-of-lease liability statement from Nissan showing that the driver had driven our car 25,000 miles in 11 months!   There was never any monitoring that took place, and Jimmy ignored any and all attempts to take responsibility for the $4,500 in charges due to the excess mileage, wear and tear, and damage.  Not to mention there is still an unpaid $200 parking ticket in my name that the driver.  

After I took such care in making sure that I did everything by the book, I feel that this is criminal.  In fact, Car Match continues to honor Mr. Jimmy Curtis of Alexandria, VA as one of their most loyal customers, as he is currently driving somebody else's vehicle to the extreme that he drove ours (he won't answer or return calls, nor respond to the demand letter sent by Car Match).   

Players in this game include:
Alan (Car Match) - the brains behind it all.  Will make the attempt when badgered, but will claim no responsibility in the end.  He did step up and send the demand letter to the new driver, but this fell on deaf ears.  He has since gone dark.

Mark, Cindy, Andrea, and other admin-of-the-day staff (Car Match): They will continue to give you the run around for months until you get too tired to pursue.  Ultimately, they are puppets of Alan and honestly don't know what to do.  

Jimmy Curtis (New Driver):  Signed the contract and never intended to abide by it.  He currently owes a reduced amount of $3,600, which I had to pay to avoid the negative mark on my credit.  

I am currently awaiting direction from the local court as to the required steps to take against both Car Match and Jimmy Curtis.  At the very least, I hope to save someone from making the same mistake I did.