• Report: #1353312
Complaint Review:

Car Max

  • Submitted: Wed, February 01, 2017
  • Updated: Wed, February 01, 2017

  • Reported By: Tanya — north palm beach Florida USA
Car Max
2000 High Ridge Rd. Boynton Beach, Florida USA

Car Max Service Manager Dan Sold a defective key then made me pay for it. Boynton Beach Florida

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Car max just made me pay $200 to replace my spare key that wasn't programmed correctly. I was given two sets of push start keys at the time of purchase. I didn't know the second set was never programmed until needing it (of course). They couldn't get it programmed and have made me buy a whole new key because I didn't bring it back within 30 days. If I had known, obviously I would have. The key still has the carmax tag on it and has never been used. It's insane to me they wouldn't do this as a courtesy. I guess it's a lesson learned, don't assume something works, check it out. I won't purchase another vehicle from them at this point, it's the principle.

This report was posted on Ripoff Report on 02/01/2017 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/car-max/boynton-beach-florida-33426/car-max-service-manager-dan-sold-a-defective-key-then-made-me-pay-for-it-boynton-beach-1353312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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