Car outlet Total Finance , sales rep Teresa Mendoza in Melrose Park, IL , Car Outlet repair shop on Archer Ave, Chicago IL Consumer fraud and malicious attempt to sell and mislead customers in driving a unsafe vechicals that are not inspected binding consumers in arbritration clauses. Melrose Park Illinois

  My family and I were in need of a dependable car to get to work and to pick up children from school because my wife is a working nanny. We walk in and we are immediately greeted by floor sales people and appointed to Teresa Mandoza who assured us they would find us the right car for our needs. We settled on a 2009 Honda Accord which she claimed was properly inspected. We drove the car and it seemed a little off in its alignment, but everything else was great, so we bought the car and 30 days later the steering got worst which is under their warranty plan catergorized under universal joints. I bring the car back only to find they could not help me in repairs and I would have to go to their car outlet repair

shop located on Archer ave, Chicago IL which is a scam. Before I made an appointment I had Firestone inspect our vechical and they said it was the cars rack pinion. We brought them the report and Car Out denied any finding of a damaged rack pinion which is part of the steering system. They misdiagnosed our car and made us pay $350 on some breaks that did not need work or were the least important. Brought the car several times and was mistreated by management and my wife almost got in a accident with a semi truck with child because she could not steer properly due to the weakened rack pinion. The repair shop manager was combative and even said our inspections from 4 othe repair

shops mechanics were lies. The manager was bias about us as customers wanting to be safe and denied repairs or pay another deductible on repairs they could not find, and then he said its probably your alignment and we do not do that work here. Frustrated and in fear of my wife and some elses children getting killed, I took the car for an alignment job at Just Tires. They said it was not the problem. It was your rack pinion. At this point I and my wife had enough of driving in fear, so we took the car to a Honda dealer ship and they said the car was a death trap. It had no bushings on it and the rack was damaged and several other problem in the steering stem. We paid $1600 in repairs , $500, in brand

new tires and aligments that were not necessary. We lost several thousand dollar from not getting to work. This car became a hardship and we were still paying a car not of $487 a month. The Kelly blue book said that it was only worth $6500. The charged us $14000 plus an interest rate 22% totaling $30000 on a 4 year plan. The body was nice but the steering system was a nightmare. We tried to ask for another car from them, they denied us as if they knew they could do anything with this car. We tried to trade the car in at another dealer ship, we were denied because they charged us too much on what the car was really worth. We tried to sue, but we could not because they had a binding arbritration

clause in the contract that prevent class action law sues. They have not contacted us about the car and have not returned our phone calls even through their customer service hot line in Total Finance. We were scammed and I pray justice be done against them. Consumer affairs need to be aware of their activity. We are not the only ones going through this. They even sold a stolen car to someone and messed up that persons credit. This arbritation clause needs to be illegal because if you try to enter litigation through their choosen arbrotation firm, they will make you pay fees in enter a case, and you may not win.