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Report: #1350063

Complaint Review: cara incorporated - Warwick Rhode Island

  • Submitted:
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  • Reported By: StanR — Wayland Massachusetts Middlesex
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  • cara incorporated 333 Strawberry Field Road Suite # 2 Warwick, Rhode Island USA

Cara Incorporated Wiped out benefit of lifetime warranty on their failed premium-priced hot water bottle Warwick Rhode Island

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Maybe "everybody" is doing this nowadays, and maybe the amount is too trivial, nonetheless I believe it's important to report it as a ripoff.

Some years ago, I paid a premium price for two Cara's premium quality #4 hot water bottles. One of its important features was its lifetime warranty. Of course, the value of such a warranty would depend on its requirements, in this case an obligation to mail any failed product back to corporate headquarters.

Because the original product was genuinely superior to normal store merchandise, when my two finally failed, I found it worthwhile to spend the money and time needed to mail them back. Cara cheerfully replaced them with equal-quality products, which performed well for a few years, then finally failed. Of course I mailed them in.

Imagine my frustration upon receiving back two distinctly inferior quality hot water bottles, packaged as #4 premium! So I called Cara's customer service to find out what's going on. At that time the rep told me that they had to change suppliers, but reassured me of the continuing warranty. She said if it fails prematurely she could consider waiving the mail-in requirement.

Well, it did fail prematurely, leaking water all over the bed. So I called her again. This time, she denied ever telling me that. All of a sudden, it was a stone wall. Meanwhile, the benefit of doing a mail-in would be zero because the replacement would also be defective quality. I went over her head and got more stone wall. Perhaps a corporate takeover.

 

This report was posted on Ripoff Report on 01/15/2017 04:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cara-incorporated/warwick-rhode-island-02886/cara-incorporated-wiped-out-benefit-of-lifetime-warranty-on-their-failed-premium-priced-h-1350063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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