• Report: #781544
Complaint Review:


  • Submitted: Mon, September 26, 2011
  • Updated: Mon, September 26, 2011

  • Reported By: Dave — Laguna Hills California USA
177 Huntington Avenue Boston, Massachusetts United States of America

Carbonite confirmed in writing my account was valid through 11/2/2013 and then reneged; Promised management would call, but then refuse to talk as well. Boston, Massachusetts

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I have a subscription that Carbonite confirmed was valid through 11/2/2013.  This was confirmed by Carbonite on 3/25/2011 by email and a support ticket. After rebuilding my PC in July, Carbonite stopped working.  After contact customer support they denied the 3/25/2011 written commitment of my subscription and refused to reinstate the account.

Upon my request, they said they would have the manager contact me.  Subsequently I submitted a complaint to Better Business Bureau.  Carbonite just responded my subscription was not valid. The Carbonite manager never return my call, and then refused to talk to me since "they had responded to BBB".

This report was posted on Ripoff Report on 09/26/2011 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carbonite/boston-massachusetts-02115/carbonite-confirmed-in-writing-my-account-was-valid-through-1122013-and-then-reneged-p-781544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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