• Report: #776773
Complaint Review:


  • Submitted: Wed, September 14, 2011
  • Updated: Wed, September 14, 2011

  • Reported By: monalisamisc — Wichita Kansas USA
Internet United States of America

Carbonite Doesn't Always Work, Techs Don't Care Internet

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Carbonite is advertised as always being able to back everything up. Twice before, it worked fine. But this last time, it did not--and Techs weren't concerned.

All of my Outlook files, folders, emails, contacts, calendar, tasks, were lost. I have a business and those files were my brains, my memory, my notes on communications, etc.

Several restores didn't work. I had to call them 5 times for a technical service rep to help. One tech cared, but he had to transfer me to a higher tech who did not. 'They're not there' was all they could say and never gave an explanation or suggestion. A few pst files were there, but they had no idea why all of them weren't.

I don't think much of Mozy backup because son-in-law was disgusted that they want to charge more later for additional program. But I'm looking for another back-up company!

This report was posted on Ripoff Report on 09/14/2011 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carbonite/internet/carbonite-doesnt-always-work-techs-dont-care-internet-776773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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