Report: #611702

Complaint Review: Carchex / Smart Auto Warranty

  • Submitted: Tue, June 08, 2010
  • Updated: Tue, June 08, 2010
  • Reported By: stevarino — merryville Louisiana United States of America
  • Carchex / Smart Auto Warranty

    United States of America

Carchex / Smart Auto Warranty very misleading!! Internet

Show customers why they should trust your business over your competitors...

 I have read some of the complaints about carchex and have to agree!, alot of people are upset and i have to admit i am to!, now let me first say they did pay my claim!, but not without putting my mechanic and myself through pure hell!.    when i first talked to a rep for carchex to see how it worked he explained to me that it was "very easy" and "problem free" and that you just take an info card to a lic. mechanic he calls the co. gives the info needed and they in turn simply give him the corp. credit card over the phone and thats it!, no problems no hassles it is so easy described by them!,, well thats not how it goes AT ALL!!!, when you go to a mech. and he calls  carchex they give him the 9th degree! and then you may have to wait awhile before they even aprove the claim! like in my case they made me wait days before a inspector came out to see my car and then he made my mech. re-diagnose my MY EXPENCE!! and did not re-emberse me! strange?? the rep never mentioned having to wait for an inspector in his discription of how this worked or anything about waiting for days for an approvel strange those words never came out of his mouth..instead he painted a completly different picture!,.he made it sound so easy and problem free! so i guess he just lied to me to get me to buy the coverage and i do not like being lied to!,  and then questioned my mech. he has been a well renound mech in the area for over 20 years! they put him through hell and mean while my wife is out of work for 8 days waiting on her  car and on  the inspector to call carchex and shes without a car for days and carchex never calls my mech. to tell him to go ahead or what!, they leave me and him hanging for days then i call carchex to find out what the hells up and they get all balistic with me and say they will call when they decide, then the claims people from carchex do eventually call and my mech. fixs my car and he appologises to me that it took so long i told him it was not his fault! it was carchex and i appologised to him for putting him through all that s**t! i had no idea that the reps i first talked to at carchex were so deceptive and so grossly misrepresented thier ease of thier coverage to me! they did pay for the claim as i said but i am considering cancelling my coverage with them because i do not like being decieved if you promise me red,white and God you better deliver red, white and blue!! not purple yellow and green!, if they would be more honest with the customer up front more people would stay with them and would refer them to others but theres no way in hell i would refer carchex to anyone!
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This report was posted on Ripoff Report on 06/08/2010 01:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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