Carchex warranty WARNING DO NOT USE CARCHEX THEY ARE CROOKS!!!! Hunt Valley Maryland

My name is Brian Delman and I am the Customer Support Manager at CARCHEX. First I would like to thank you for the opportunity to reply.

 First let me begin with an explanation of the events that occurred on this claim.

 On 2/24/14 at 12:39pm: The customer contacted the contract administrator, United Service Protection Corp, and advised that she was having problems with the engine lifters. She was advised at that time the engine lifters ARE listed for coverage; however, the repair facility would have to complete a diagnosis and report their findings.

 2/24/14 at 1:22pm: The repair facility contacted United Service Protection Corp. They advised that there was an engine noise but had not yet diagnosed the cause of the noise.

 03/14/14 at 12:14pm: The repair facility called back in to advise that the engine was making a ticking noise because “the engine’s valve lifters were failed and had collapsed”. This was stated multiple times to the claims adjuster. At this time, the shop was advised that the customer would have to authorize additional diagnostic time to verify the failure. Should there be a verified covered failure; the appropriate diagnostic charges would be included in the claim. The repair facility was advised to call back once the diagnostics were complete. A vehicle inspection was ordered through a third party Inspection Company to inspect and verify the failures to the vehicle.

 03/17/14 at 10:29am: The inspection report results were called in to the Administrator. The inspector reported that there was no verifiable evidence of failed or collapsed lifters. It was also discovered that there was a moderate amount of sludge and varnish.

 Based on the fact that the repair facility has not been able to properly diagnose the issue or demonstrate a failure, no claim has been authorized at this time.  The claim has not been denied; however, benefits of the contract cannot be provided unless there is an actual failure, or part that is worn beyond factory tolerance levels. There was evidence of a leaking valve cover which was covered by the contract. Should the repair facility find the cause of the lifter noise they should contact United Service Protection Corp to continue the claim.

 As always, the CEO of CARCHEX, Jason Goldsmith, makes his information readily available on our website and every email that is sent out. If you are ever in need of assistance, you can reach him at CEO@CARCHEX.com or 1-877-227-2439 ext 1449.

Respectfully,

Brian