Carchex Company denied coverage of work on my car and left me to pay 6000 in repairs baltimore Maryland

My name is Sharon Resnick and I am the Customer Support Manager here at CARCHEX.  Our goal is always to resolve every customer issue immediately and  to the customer’s satisfaction. We spoke to this customer as soon as we became aware of the claim denial. We communicated to the customer that we would investigate the claim denial with the administrator to determine if the denial was appropriate or if we believed an error was made by the administrator.  We then reviewed all the information that was provided to us from the Vehicle Service Contract Administrator and the third party inspector who was sent to the repair facility to evaluate the failure.

In this case we agree with the VSC administrator that the claim was properly denied based on the terms and conditions of the customer’s contract. In an attempt to assist the customer and as a sign of good faith, we have offered to provide the customer with a full refund of the premium paid into the Vehicle Service Contract. At this time, the customer has chosen not to accept this remedy.  We will update this post should we reach a resolution with the customer.

As always, the CEO of CARCHEX, Jason Goldsmith, makes his information readily available on our website and every item of communication sent to our customers. If any customer feels the need to contact him directly they may do so by emailing him at CEO@CARCHEX.COM or by calling 1-877-227-2439 Ext. 1449.