Report: #877107

Complaint Review: Carchex

  • Submitted: Wed, May 02, 2012
  • Updated: Mon, May 07, 2012
  • Reported By: Velle — Woodbridge Virginia United States of America
  • Carchex

    Internet, Virginia
    United States of America

Show customers why they should trust your business over your competitors...

My husband and I have a warranty with Carchex please have your lawyers read over all there contracts before signing anything with them. all of the wording you might understand the meaning does not mean the same to them there a ripoff your warranty will never last the length of time is say due to the wording and this is 2012 not years ago my contract is new. There hold is to never come out of pocket for your car and they will try to do just that 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/02/2012 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/carchex/internet-virginia-22192/carchex-false-advertisement-internet-virginia-877107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
2Employee/Owner

#1 REBUTTAL Owner of company

If you would like a resolution please contact me

AUTHOR: Jason - (U.S.A.)

My name is Jason Goldsmith and I am the Co-Founder and CEO of CARCHEX. Its very disappointing to hear that you are not satified with CARCHEX. Our brand promise is Customer Experience Above All and if this claim is accurate then we did not deliver on that promise. However, from your post alone it is very difficult to understand where there may be a problem. You make the claim that CARCHEX or our claims administrtator does not beleive your claim should be covered but provide no detail about the requested repair or nature of the claim just a vague complaint about the contract. 

Further, I am a bit confused as to why I am first hearing about your complaint  through this posting since my direct contact information is made easily accessible to each of our customers and potential customers for the exact purpose of being able to speak directly to me in order to help resolve any open issue or provide suggestions on how we can improve our customer experience. If you have an issue or complaint you or any of our customers can reach out to me directly at CEO@CARCHEX.COM or by phone at 1-877-CARCHEX Ext. 1449. I will respond to each issue in a timely manner.

It's unfortuante you didn't choose to speak to me earlier but if this is in fact a real customer please provide your contract number through this site or contact me directly and I would still be happy to help you find a satifactory resolution to your open issue. I look forward to hearing from you.
Respond to this report!

#2 REBUTTAL Owner of company

If you would like a resolution please contact me

AUTHOR: Jason - (U.S.A.)

My name is Jason Goldsmith and I am the Co-Founder and CEO of CARCHEX. Its very disappointing to hear that you are not satified with CARCHEX. Our brand promise is Customer Experience Above All and if this claim is accurate then we did not deliver on that promise. However, from your post alone it is very difficult to understand where there may be a problem. You make the claim that CARCHEX or our claims administrtator does not beleive your claim should be covered but provide no detail about the requested repair or nature of the claim just a vague complaint about the contract. 

Further, I am a bit confused as to why I am first hearing about your complaint  through this posting since my direct contact information is made easily accessible to each of our customers and potential customers for the exact purpose of being able to speak directly to me in order to help resolve any open issue or provide suggestions on how we can improve our customer experience. If you have an issue or complaint you or any of our customers can reach out to me directly at CEO@CARCHEX.COM or by phone at 1-877-CARCHEX Ext. 1449. I will respond to each issue in a timely manner.

It's unfortuante you didn't choose to speak to me earlier but if this is in fact a real customer please provide your contract number through this site or contact me directly and I would still be happy to help you find a satifactory resolution to your open issue. I look forward to hearing from you.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.