Carden Family Auction Service Terrible company, broken items, would not reply! DO NOT BUY FROM THEM! Amsterdam New York

I don't care what state you live in, the BBB does nothing but exist, they are the lame middle. A company you've complained about could simply send a recipe for cheeseback to the BBB in response to your complaint, and they accept it as "as response" and close the complaint with the usual nonsense that means absolutely nothing. NONE of the BBB's in any states reports excessive complaints about any one company to the Attorney General's office. The Attorney General is the ONLY justified entity to report anythiing about any company, because they actually "investigate" the complaint. I had this problem with ROB DINKINS FROM DINKINS AUCTIONS IN SOUTH CAROLINA. Not only did my credit card get all of my money back for me, but this moron actually said that all of the toys I purchased were broken before he shipping them!!!! What?!? Reporting him to his licensing bureau. He has to respond to them. All I can say in short is, "STUPID IS, STUPID DOES".

Hello Ken! I just sent you my last email telling you how I feel about you, the integrity of your company, and whatever you think is customer service. I won an item on Nov. 11, 2017 and you sent an email explaining that there was a death in the family and would not be available for payments or shipping. Never heard back from you. In March 2018 I was going over emails and found that you never responded and emailed again. You emailed me back asking what the item number was that I was supposed to be shipped after payment was received. I gave you that information and I never heard from you again. You ignored my continued emails, phone calls and requests for follow up. Truth is Ken; your character is questionnable, your management lacks any integrity, and you choose to ignore me until I go away. I let you know that I was going to let the Internet world of your poor auction performance but it looks like many people have already done that! You are a thief, Ken Carden, and without explanation or reason, I feel you're okay with it.

Carden Family Auctions have a rating of 1.4 out of 5.... This is due to them fraudulently selling goods, not paying sellers, and general poor service. Just look at how many employees attack this guy instead of attempting to help. The fact is, the company in question is dreadful and no one in their right mind should do business with these con artists in my opinion.

I have been dealing with multiple online auctions over the years, and have never had a problem like this. You must have missed my point that your customer service and shipping department were terrible.  And it takes you over a year to respond to this complaint on here?  You say you contacted me?  I don't know who you think you have talked to or contacted, but it wasn't me sunshine.  I made multiple attempts to contact you by email and phone, and wasn't given the courtesy of return communication.  Quite honestly on my part, you were out of sight, out of mind until now.  You somehow feel the need to defend your shortcoming?  If you are as smart as you think you are, walk away while you are ahead of this topic.  Your shipping department screwed up, and you aren't big enough to admit it.  That is why I displayed the photos.  It would have never got to this level if your company would have stepped up to the plate to try to resolve this as a reputable company.  Sadly, I wasn't looking for more than an explanation from you.  You can continue to stand by your story, and I know what really happened.  The best part, we will never do business in the future!  Too little, too late!  Let's keep this thread going so it makes it easier to find in a search engine.  Have a nice day!  :-)

that doesnt look like a fedex box too me in those pictures.....are u even sure what you are talking about that is clearly a USPS PRIORITY BOX.....HMMMMMM

we are still in business because we offer great products with awesome customer service, u jumped the gun and started bashing us before u contacted us FIRST as u can see u are the ONLY person that has any claims against us on this site.....and when i talked to you i asked it be removed first....it still isnt so it is what it is.

I had contacted the Better Business Bureau, and they attempted to contact them regarding my complaint.  Of course, they did not respond to their inquiry.  The following was stated from the BBB:

We regret to inform you that the company has not responded to your complaint. If we do receive a response in the future, a copy will be sent to you. You may wish to seek the advice of an attorney, or file a claim in Small Claims Court.

Your complaint will remain on file for three years and will be reported to the public that the company did not respond. This will also result in a negative change to the company's BBB rating. If the company is a BBB Accredited Businesses, an unanswered complaint can subject them to the loss of their accreditation.

That being said, I find it hard to believe this company is still in business!  I will continue to welcome any contact and resolution they may offer. 

Sadly, I wasn't even offered an apology.  I certainly hope this report prevents others from getting ripped off by the Carden Family Auctions!