Report: #1117888

Complaint Review:

  • Submitted: Thu, January 23, 2014
  • Updated: Thu, January 23, 2014
  • Reported By: yl_co — longmont Colorado
    346 Route 6,Suite 500
    ,Mahopac, New York
    USA Never received payment ,Mahopac New York

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I sold total of $800 JCPenny gift cards (32 cards of $25 each) by 4 orders. The cards were delivered on 12/27/2013 with USPS Priority Mail with tracking #. I got emails indicating all orders were complete and check(s) were sent. However I have never received a single check. When I was asking for a tracking # to prove checks were sent or copy of check images or check #s, I got no answer. When I asked if it was a single check or 4 checks and what was the total amount, I got no response.

Once I chatted with a personal (#: 816-200-1860) from their online support, the person called me asking for my checking account routing # and account # for direct deposit info. I haven't received any direct deposit either. Another time I chatted with their online support, I was told to wait for 24 hours so that he/she can contact the person taking my checking account info, but there was no followup after 24 hours.

I was promised $5.95 (shipping fee reimbursement for a bulk sell) before I sent out the orders. My total payment amount should be $164.46*4+$5.95=$663.79.

I have emailed and left voice messages for numerous times, but still no one has responded for a firm payment. It seems ridiculous payment has not been delivered after 4 weeks of gift cards being sold.

Today I got a voice message indicating my gift cards will be returned. Are they saying they have never sent out the payments though numerous emails, phone calls and online chats indicated checks were sent out? Now the market price is down for these gift cards, and they want to return my gift cards. What kind of business practice is this?

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