Careington International Corporation This company is a Joke!! Frisco Texas

Bonnie,

Please feel free to contact the Manager in our Operations Department, Scott Carper, at 800-441-0380 ext. 2505 and provide him with your membership information so we can resolve your concerns.

Sincerely,

Kris K. Virgin

Director of Licensing and Regulation

Careington International Corporation

phone number: (800) 441-0380 ext. 2830

I am also having problems cancelling the dental discount services. I also emailed a cancellation in December of 09, and was responded to and told my request would be taken care of. In Jan 2010, another $11.95 was taken from my bank account causing my account to be over drawn and I was charged an additional $24 fee from my bank, at this time I then mailed in a written and signed request to cancel. Thinking it was taken care of I did not have the money in my bank account in February, and once again. $11.95 was taken from bank account, causing another overdraft fee of $24. So now I have been charged $11.95 three times plus $48 in overdraft bank fees since my first cancellation request. I am out $83.85 as of December 1st with my first cancellation request. 

CAREINGTON takes pride in assisting members at every step in the membership experience.

Our website clearly defines the benefits of our programs and illustrates the terms and conditions of the program. This member did enroll on-line for her program and the terms of membership are a part of the on-line application. The fulfillment kit that a member receives includes the Member ID card with all pertinent network logos and a printed copy of the terms and conditions. One of the terms of membership is that CAREINGTON extends a 45-day period in which a member can try the program and make the decision if the product is valuable for their situation. If they cancel within that 45-day period then their membership fees will be returned, not to include the processing fee.

CAREINGTON has a provider search at careington.com that we encourage prospective members to utilize before purchasing the product. If there is not a provider within the prospective members area we provide a provider nomination process in which a company recruiter will reach out to the nominated provider's office. We disclose a member service number on the website, member ID cards and other fulfillment materials that a member can call if they have issues with finding a suitable provider or if the provider's office is having trouble verifying active membership. Any one of our Customer Service Specialist would have been able to assist this member with her concerns. Our records indicate that this member first contacted the Member Service Department on 01/16/2008, when she requested to cancel the plan. It is unfortunate that CAREINGTON was not given the opportunity to assist this member in utilizing the Program.

The terms and conditions spell out that a cancellation must be sent in writing. We show receipt of a cancellation via e-mail on 1/16/2008. CAREINGTON's refund committee reviewed the members request for a refund on 1/18/2008. The member enrolled 8/3/2007 and cancelled the program five months later on 1/16/2008. Billing was on a monthly term and that gave this member access to the provider networks for the entire five months. Based on these facts a denial of refund was mailed 1/18/2008.

CAREINGTON will continue to provide support for all members and hope that the members take full advantage of the access provided to them through membership.

Sincerely,

Kris K. Virgin
Director of Licensing and Regulation
CAREINGTON International Corporation