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Report: #1196608

Complaint Review: Caribbean Blue Pools & Spas Mark Werner - Pompton Plains New Jersey

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  • Reported By: MattTaylor — Pompton Plains New Jersey
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  • Caribbean Blue Pools & Spas Mark Werner 347 Route 23 South Pompton Plains, New Jersey USA

Caribbean Blue Pools & Spas Mark Werner Caribbean Blue Pools & Spa - BEWARE Pompton Plains New Jersey

*Author of original report: Carribbean Pools & Spas Beware

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Caribbean Blue Pools & Spas BEWARE  Mark Werner

Dishonest business practices

https://www.facebook.com/poolsnj/timeline

Caribbean Blue Pools did a reno on my 20x50 Inground pool in June 2007. They did an excellent job at the onset and Mark was very involved. Jay, his brother, the service manager, is far from competent and reliable. They installed a Jandy Aqualink system. The remote control broke after the first year and when I called every other week from May thru August, they finally gave me a replacement at the END of the season. When they opened the pool in 2009 I complained about fading and staining of the Gunite surface. Jay stated that pool distribution of chemicals caused this and it was my fault. They refused to do anything about it. I used them to open and close my pool for 3 seasons and as the price went up and the quality went down I have since moved on. Now, the entire pool surface (THE SIDES/WALLS TOO), is blotchy, discolored and faded in all areas. Poor or unequal distribution of chemicals would cause "spot staining" in that area, NOT the ENTIRE pool surface. I am extremely displeased. The entire pool needs resurfacing now and they refuse to fix the problem. My neighbor, who I got the recommendation from, had the same problem and after her nagging for two years, they finally resurfaced her pool. They refuse to return my calls. Their pricing is fair and they do a great job at the onset but don't have a problem afterwards.....they will ignore you once they have gotten your money.

This report was posted on Ripoff Report on 12/19/2014 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/caribbean-blue-pools-spas-mark-werner/pompton-plains-new-jersey-07444/caribbean-blue-pools-spas-mark-werner-caribbean-blue-pools-spa-beware-pompton-plain-1196608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Carribbean Pools & Spas Beware

AUTHOR: MattTaylor - ()

POSTED: Friday, December 19, 2014

Caribbean Blue Pools & Spas Complaints

Caribbean Blue Pools & Spa - BEWARE Pompton Plains New Jersey

http://www.caribbeanpoolsspas.com/

 

Better Business Bureau Complaints

http://www.bbb.org/new-jersey/business-reviews/swimming-pool-contractors-dealers-design/caribbean-blue-pools-spas-inc-in-pompton-plains-nj-22001055/Complaints#breakdown

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