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Report: #1405952

Complaint Review: CARID - Internet

  • Submitted:
  • Updated:
  • Reported By: Steven — St. Louis Missouri United States of America
  • Author Not Confirmed What's this?
  • Why?
  • CARID Internet USA

CARID Bought a $300.00 Arnott Air Strut from CarID and had a mechanic install it on my car. The part leaked air ( (Part of an Air Suspension). . I went through there return process and they asked me to have mechanic shop indicate what was wrong with the part and provide pictures. I complied with that information. They continued to ask for more information including diagnosing the failed part. I was on the phone with several different people and they would never provide a supervisor to talk with. I called their customer relationship group and they said their hands were tied-- what ever that mean. I will never buy anything from them in the future and ask that anyone reading this statement refrain from ordering parts from them. When you're car is out of commission and it is due to a failure on their part, you would think Cranbury · NJ

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Bought a $300.00 Arnott Air Strut from CarID and had a mechanic install it on my car. The part leaked air ( (Part of an Air Suspension). . I went through there return process and they asked me to have mechanic shop indicate what was wrong with the part and provide pictures. I complied with that information. They continued to ask for more information including diagnosing the failed part. I was on the phone with several different people and they would never provide a supervisor to talk with. I called their customer relationship group and they said their hands were tied-- what ever that mean. I will never buy anything from them in the future and ask that anyone reading this statement refrain from ordering parts from them. When you're car is out of commission and it is due to a failure on their part, you would think they would go out of there way to correct the problem take ownership. Not them

This report was posted on Ripoff Report on 10/12/2017 06:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carid/internet/carid-bought-a-30000-arnott-air-strut-from-carid-and-had-a-mechanic-install-it-on-my-ca-1405952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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