• Report: #917573
Complaint Review:


  • Submitted: Wed, July 25, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: Ashish — birmingham Alabama United States of America
Internet United States of America

carinfo2 carinfo2 stelas money from your account and never refunds back. Big Fraud company, Internet

*REBUTTAL Owner of company: For Full Refund Contact Josh@VehicleHistory.com.

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On 6/25/2012 I called carinfo2 to inquire about the amount for a vehicle report, there web site states the cost is one dollar. I ordered the car history, When I checked my account i found they have charged 19.95, for the report, I contacted online customer support. they told me your transaction has been reversed you will get amount in 3-5 days. I thought they have good customer services they did so quickly, but after 5 days when i checked my account found amount was not reversed. Till now it has been 1 month and I have contacted several times but have not received my amount. I want my money back.

Chat dated:  Jul 25, 2012 9:47:18 PM EST

Vickie: Welcome to Customer Service Livechat. May I please ask to whom I have the pleasure of chatting with?
you: Ashish
Vickie: Hello, how may I assist you?
you: id: ashishvaranasi@gmail.com
you: I have not got my refund yet
Vickie: Thank you for providing the information. Please wait while I check your order details in our system.
you: ok
info: Your chat transcript will be sent to ashishvaranasi@gmail.com at the end of your chat.
Vickie: We have refunded you immediately from our side. Normally all refunds are processed within 1-2 days but in few cases it may be delayed by your bank to process the transaction and could take 3-5 days.
you: when it was refunded?
Vickie: It was refunded on Jun 26,2012.
you: It has been a month 
you: I have not received yet?
you: ???
you: there must be some problem
you: thr?
Vickie: Okay, please wait.
Vickie: Please contact my manager at josh@vehiclehistory.com and he will assist you.
you: yeah sure I will do .. but do you guys really return the money?
you: what is manager contact number?
Vickie: no need to worry you will get the money.
Vickie: Our customer support phone # is  1-866-336-5835. We are available Monday - Saturday: 8:00 AM to 9:00 PM EST, Sunday: 10:00 AM to 6:00 PM EST.
you: why not to worry?
you: it has been a month
you: do you guys really return the money?
you: or keep on harassing the pepole
Vickie: Just a moment please.
Vickie: Did you checked your card which you have used at the time of purchase.
you: u guys r scaring people to do online transactions
you: Yes I did
you: i am not crazy that after getting refund will call you guys daily
Vickie: Please contact my manager at josh@vehiclehistory.com and he will assist you.
Vickie: He will definitely assist you in this regard.
you: If I am not going to get my refund I will keep on posting my all chats with u guys on internet
you: it looks like u guys r doing fraud
you: not only with me but with everyone
Vickie: Please contact my manger he will definitely assist you in this regard.
Vickie: Is there anything else I can help you with today?
you: Hope u never make online transaction.. other wise u may also be cheated
you: u did not helped me
you: if u want to help me.. give me ur manager contact number
you: not helpdesk number
Vickie: I am sorry we do not have his contact #.
you: hahaha.. u guys would be getting such request daily.. right?
Vickie: You can contact him via Email.
you: what a job u r doing.. appreciate it
you: http://www.ripoffreport.com/carinfo2/auto-truck-rental/carinfo2-james-and-darleen-i-c-81407.htm
you: this is for your information
you: there are many others u guys have cheated
you: want to reply me back anything?
you: come on.. say something which make sense
Vickie: We apologize for the inconvenience, please contact my manger he is the only who can  assist you in this regard.
you: definetly ur company should apologize but also shud return my money.. which u guys are not willing to do

This report was posted on Ripoff Report on 07/25/2012 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carinfo2/internet/carinfo2-carinfo2-stelas-money-from-your-account-and-never-refunds-back-big-fraud-compan-917573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

For Full Refund Contact Josh@VehicleHistory.com.

AUTHOR: JoshCustomerService - (USA)

Hello Ashish,

You have been fully refunded. Please contact me at josh@vehiclehistory.com with any further inquiries. Anyone that requires customer assistance, service or has a refund request, please email josh@vehiclehistory.com for your full refund.

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