Complaint Review: CarMax Auto Finance
When I went to retrieve my car after it had been repossessed, the car would not start. The repo yard employee took a great deal of time to recharge the car battery and told me the car was damaged. I decided to just recharge the battery and thought that would be the end of it, but the car kept dying, or would not start. I was stranded several times. Eventually I replaced the battery although the battery in the car had been bought brand new only a few months prior. Called CarMax and was instructed to send a copy of the receipt to receive reimbursement for the battery. No answer for several months. Called to inquire, and spoke to a CSR who kept insisting that I had been called several times with several voicemail messages left. No such calls. No such voicemail messages. No letter of response. No communication received from CarMax. She left a message for another employee and told me I would receive a call. When I returned the call the next day, all I got was a neverending voicemail request loop. The CSR I spoke to was only interested in insisting that I had been called several times (no record of the "calls", no voicemails from those "calls") and kept demanding a "working" phone number from me when the first number never received any of their ghost calls!
CarMax agents damaged my perfectly working car during their repossession activity. I should have received the car back in the same condition it was in when they took it. I will never buy another car from CarMax.
This report was posted on Ripoff Report on 03/29/2016 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/carmax-auto-finance/nationwide/carmax-auto-finance-carmax-auto-finance-refuses-to-reimburse-for-damages-to-car-nationwid-1296565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: