CarMax of ft myers Re: Jordan, & Kyle My car needs to be serviced. Car was dropped off 9/30/2015 @ 10:30AM for a/c compressor. I was told that they go to lunch @ 11:00Am & return @ 13:00. Then my car will be diagnosed. No one got back with me, so i called & spoke with Jordan. ft myers Florida

 She was so rude & kept placing me on hold . I was on hold so long, that I hung up & called back. She wouldn't ask my phone. So i called from another number & Jordan answered & told me Kyle was with another customer. I asked to speak to her (Jordan's) manager because i felt as she was very rude & untruthful to me. So she put me thru to Kyle. I spoke with him breifly & he told me he was waiting to see if the plan of care was going to replace my compressor. As soon as it gets approved, he'd get back with me. So I asked about rental car because i had to be @ my 2nd job on marco Island @ 7pm. So i waited around til about 4 ish & i hadn't heard from Kyle. So i called back (239)226-6200, again Jordan answered & said he was with a customer. So i left message for him to call me & let me know if my car would be fixed or if i needed to get a loaner? Kyle did return call & i felt like he was very short with me. He told me that he had to order the part, but it won't be in, until next week. That i can pick the car up since it's driveable. So i am scheduled to take my car in to be serviced on 10/07/2015 @ 7:45am. So around 18:20 I arrived to pick up my car & i asked to speak to Kyle, the guy at the desk told me, "Kyle isn't here." So I said he's right there, he's the one who told me to come inside. So he said, "It's after 18:00 & Kyle doesn't talk off the clock. So I called the next morning & asked to speak to Kyle again Jordan placed me on hold for so long, i thought she forgot about me. So I called again & my called went to voice mail & i'm to the point where i think she's screening all my callls. So i called from my work number & Jordan picked up the phone. So i asked to speak to Kyle Gregory. Again Jordan told me he was with a customer & asked if i wanted to leave a message. I did leave message & later Kyle returned the call. I answered & said hello 3x & Kyle hung up. So i called back immediately & Jordan answered the phone. She told me that Kyle was with another customer. I said ma'am, Kyle just called my phone seconds ago. He can't possibly be with a client. Jordan said, he's with a client! in a very high toned voice. So i said so you are telling me, Kyle is in with a customer, but he called me to discuss my business in front of a customer? So i asked to be transferred to a supervisor. Jordan didn't transfer me to a supervisor, she put the call through to Kyle. So i explained to him what was going on. He asured me that Jordan wasn't screening my calls, but at this point, I feel that's exactly what she's doing. So I called today while @ 08:04 driving to work. Jordan answered the phone & again placed me on hold. I was on hold for so long, i called back & my called were unanswered. I kept calling about 13x so when I arrived @ work, I used a co workers phone to call & Jordan answered. So I asked to speak to Kyle , again I explained to Kyle what Jordan was doing. I told him that he never told me if my car was approved & how much I had to pay. He said i got a $50.00 deductible. So I told him, the reason i'm callin is because i need my transmission checked out but Jordan has me on a wild goose chase trying to get throug to you. And the only way i can get through is to call from another phone number. Again is trying to convince me that she's not screening my calls. So i asked to speak to her supervisor. He tol me she wasn't in & she'll be in @ 09:30. So i called back around that time from my cell phone & i didn't get an answer. So I called from my job's phone & Jordan answered. So I asked to speak to her supervisor Beth, but Stephanie is the supervisor. I said before you transfer me to her, could you give me her extension. Jordan gave me ext 4101, only to find out Kyle answered the phone. So i told him, I'm calling to make a complaint on Jordan & I asked for Step[hanie's extention & you answer. So he told me this isn't her extention. Stephanie's extension in 4100. So i asked to be transferred to her. Stephanie didn't answer, I'm assuming she stepped away from her desk. So I left a voice messag. I'm still waiting on Stephanie to return my call....kw

On 09/30/2015, my car was to be serviced @ CarMax of Ft Myers. It took the the whole entire day to diagnose my car & i inquired about a loaner car.  Kyle was suppose to get back with me.  In the meantime, I'm calling to see if i need to make preparations on getting to my 2nd job on Marco Island or call off from work. My car was there until 18:20.  I was told that the parts were ordered.  He told me my car was driveable & to p/u car & drive it until it is serviced.  I called back because he didn't tell me if the plan of care was going to cover /replace my a/c compressor.  So in the mist of all this, Jordan was screening my calls & wouldn't answer the calls from my phone.  So in order to get through, I had to call from differnt numbers.  I asked to be diredted to her supervisor becaus I was upset with how she talked & treated me.  She then gave me the wrong extension number & transferred me to the Kyle who is servicing my car.  I told him that my transmission is acting up & i need him to check it out on 10/07/2015, when I bring it back for the a/c compressor.   So i asked him for the correct extension number & he transferred my to Stephanie the supervisor.  I left her a message & she hasn't returned my call.....kw