Report: #1258634

Complaint Review: CarMax of ft myers

  • Submitted: Fri, October 02, 2015
  • Updated: Fri, October 02, 2015
  • Reported By: keeshall — ft myers Florida USA
  • CarMax of ft myers
    3000 Colonial Blvd
    Internet
    USA

CarMax of ft myers Re: Jordan, & Kyle My car needs to be serviced. Car was dropped off 9/30/2015 @ 10:30AM for a/c compressor. I was told that they go to lunch @ 11:00Am & return @ 13:00. Then my car will be diagnosed. No one got back with me, so i called & spoke with Jordan. ft myers Florida

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 She was so rude & kept placing me on hold . I was on hold so long, that I hung up & called back. She wouldn't ask my phone. So i called from another number & Jordan answered & told me Kyle was with another customer. I asked to speak to her (Jordan's) manager because i felt as she was very rude & untruthful to me. So she put me thru to Kyle. I spoke with him breifly & he told me he was waiting to see if the plan of care was going to replace my compressor. As soon as it gets approved, he'd get back with me. So I asked about rental car because i had to be @ my 2nd job on marco Island @ 7pm. So i waited around til about 4 ish & i hadn't heard from Kyle. So i called back (239)226-6200, again Jordan answered & said he was with a customer. So i left message for him to call me & let me know if my car would be fixed or if i needed to get a loaner? Kyle did return call & i felt like he was very short with me. He told me that he had to order the part, but it won't be in, until next week. That i can pick the car up since it's driveable. So i am scheduled to take my car in to be serviced on 10/07/2015 @ 7:45am. So around 18:20 I arrived to pick up my car & i asked to speak to Kyle, the guy at the desk told me, "Kyle isn't here." So I said he's right there, he's the one who told me to come inside. So he said, "It's after 18:00 & Kyle doesn't talk off the clock. So I called the next morning & asked to speak to Kyle again Jordan placed me on hold for so long, i thought she forgot about me. So I called again & my called went to voice mail & i'm to the point where i think she's screening all my callls. So i called from my work number & Jordan picked up the phone. So i asked to speak to Kyle Gregory. Again Jordan told me he was with a customer & asked if i wanted to leave a message. I did leave message & later Kyle returned the call. I answered & said hello 3x & Kyle hung up. So i called back immediately & Jordan answered the phone. She told me that Kyle was with another customer. I said ma'am, Kyle just called my phone seconds ago. He can't possibly be with a client. Jordan said, he's with a client! in a very high toned voice. So i said so you are telling me, Kyle is in with a customer, but he called me to discuss my business in front of a customer? So i asked to be transferred to a supervisor. Jordan didn't transfer me to a supervisor, she put the call through to Kyle. So i explained to him what was going on. He asured me that Jordan wasn't screening my calls, but at this point, I feel that's exactly what she's doing. So I called today while @ 08:04 driving to work. Jordan answered the phone & again placed me on hold. I was on hold for so long, i called back & my called were unanswered. I kept calling about 13x so when I arrived @ work, I used a co workers phone to call & Jordan answered. So I asked to speak to Kyle , again I explained to Kyle what Jordan was doing. I told him that he never told me if my car was approved & how much I had to pay. He said i got a $50.00 deductible. So I told him, the reason i'm callin is because i need my transmission checked out but Jordan has me on a wild goose chase trying to get throug to you. And the only way i can get through is to call from another phone number. Again is trying to convince me that she's not screening my calls. So i asked to speak to her supervisor. He tol me she wasn't in & she'll be in @ 09:30. So i called back around that time from my cell phone & i didn't get an answer. So I called from my job's phone & Jordan answered. So I asked to speak to her supervisor Beth, but Stephanie is the supervisor. I said before you transfer me to her, could you give me her extension. Jordan gave me ext 4101, only to find out Kyle answered the phone. So i told him, I'm calling to make a complaint on Jordan & I asked for Step[hanie's extention & you answer. So he told me this isn't her extention. Stephanie's extension in 4100. So i asked to be transferred to her. Stephanie didn't answer, I'm assuming she stepped away from her desk. So I left a voice messag. I'm still waiting on Stephanie to return my call....kw

On 09/30/2015, my car was to be serviced @ CarMax of Ft Myers. It took the the whole entire day to diagnose my car & i inquired about a loaner car.  Kyle was suppose to get back with me.  In the meantime, I'm calling to see if i need to make preparations on getting to my 2nd job on Marco Island or call off from work. My car was there until 18:20.  I was told that the parts were ordered.  He told me my car was driveable & to p/u car & drive it until it is serviced.  I called back because he didn't tell me if the plan of care was going to cover /replace my a/c compressor.  So in the mist of all this, Jordan was screening my calls & wouldn't answer the calls from my phone.  So in order to get through, I had to call from differnt numbers.  I asked to be diredted to her supervisor becaus I was upset with how she talked & treated me.  She then gave me the wrong extension number & transferred me to the Kyle who is servicing my car.  I told him that my transmission is acting up & i need him to check it out on 10/07/2015, when I bring it back for the a/c compressor.   So i asked him for the correct extension number & he transferred my to Stephanie the supervisor.  I left her a message & she hasn't returned my call.....kw

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This report was posted on Ripoff Report on 10/02/2015 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/carmax-of-ft-myers/internet/carmax-of-ft-myers-re-jordan-amp-kyle-my-car-needs-to-be-serviced-car-was-dropped-of-1258634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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