Carmax Tampa Tom Service Manager Tampa, Florida

From day one when I first bought the car which was used with low mileage only 50000 for a 2008 mercedes I had problems. I bought the car in 03/09/2016. Within the very first week I had a problem with one of the headlights. It would come on and then it would go off. I took the car back to carmax with the understanding or belief that they wanted to make sure that I was getting a good car, and good service which if anything occured within the first six months or 6 thousand miles I was covered. I brought the car in after about ten days because the headlight were malfunctioning and also the suspension light was on. They took a look at the car and said they couldn't find anything. I took the car home and the same thing happen for two more weeks finally I had enough and returned againg after another two weeks with the lights and suspension malfunction light but they told me nothing was wrong again, but it was on again. The third time which was about a week later now were into the second month of the car, I called corporate and told them about what was going on with the car, they said that they would look into the problem, I was called and an appointment was set up for me to bring the car in and they decided to replace the headlight when they saw that it wasn't working and then they decided to replace it. Tom the service manager was not trying to accomodate us, it felt as if he was trying to stall us until the warranty was up and treated us as if the problems did not exist. The only reason why I feel that he covered it was because I had began to document the light. I brought the car back in after 4 months because the malfunction light would keep coming on and off. Finally, in the fiffth month I took it in and demanded the suspension be looked at by mercedez, since it was still under their warranty, Tom was upsed because I had driven past the six thousand miles, and he said that they should not have to pay for it, and I said this was a problem before the warranty was up.

After fighting with Tom, he sent the care to Mercedez in Tampa, they said they couldn't find anything, I got the car back, no work was done on it. About a month later, the car began to squeak very loudly, everytime I turned the wheel on the car there was a loud creaky type noise. I called Tom again and said hey, now I have a loud squeaking noise, and it's every time I go over a bump or make a turn, he said that there is nothing he can do because I was past the warranty. I called his manager and told him what was happening, the manager said bring the car in, they looked at all of the times I had complained and brought the car in, and and set up another appointment they took alook at the suspension and realized that the front left suspension needed repair. However, before the repaired it Tom's manager told me, hey I am doing you a favor, and this is the last time, I thought to myself WTF, I have been bringing this car in for months trying to get you to fix the problems and when they did, they tried to make it seem like they were doing me a favor.

But, it get better seven months later the front suspension where they did the repair is squeaking again so my Fiance calls in to let them know on 3/6/2017 that their was a problem she spoke with a woman name Christy who got quiet and paused after she recieved her call, silently reading the notes and proceeded to tell my fiance that she could not set an appointment to bring a car in and refused to set an appointment. My fiance said that she didn't have time to talk with the manager she wanted to set an appointment, and she said again she couldn't, she flat out refused. Later on that evening Tom called my fiance, she then proceeded to tell him what she had done, and that my fiance knew that she was reading the notes (as if we were a problem customer). Tom then shared with my fiance that he had put in the note that he was only to deal with us, which made her feel like an unvalued customer, as if we were the problem.    Then she told me that I would call him, when I called Tom I told him what the problem was, he said that the repair work that they did was only valid for six months or six thousand miles, the local mechanic, gives you at least a year warranty, how is it they don't reapect the manufactures warranty on the part?? Tom then came up with an excuse to not help me by first enquiring about my extended warranty to see if it was applicable to the problem, and then stating that they don't have the tools to properly work on the car, that I needed to take it to Mercedez. It sounds like I got the run around, stall treatment, incompetence and then a cheap job where they saved money by doing it themselves, instead of sending me to Mercedez where they don't use remanufactured parts with little warranty.. This was poor service, professionalism, other shenanigans. I put a thousand mile on my car just to get it serviced, not counting the gas mileage driving an hour to and from the mechanic each time!!! Frustrated!!