Carmax Town Center Nothing but junk cars!! Kennesaw Georgia

I went to the carmax town center location because several people I work with had purchased vehicles there and said it was an awesome experience...WRONG! I went to carmax and bought my car on June 23rd 2007, I had to jump through a million hoops and didn't get to choose from a big variety of vehicles. I ended up chosing a 2003 Chrysler PT Cruiser 60,000 miles appeared to be very nice, boy was I wrong. The day after I bought my car I was going to Canton with a friend didn't even make it out of the county I live in when the check engine light came on the first time. I took it to auto zone to have them do the free check engine light testing and it came back with one of the senors bad, so I made an appointment and took my vehicle back down to the service station the next week it was a cam sensor. Not only did they replace that but they called to tell me that they had to redo my whole brake system because there was a problem with those also. Keep in mind this was only like the first week I had the car. It seemed like every time I turned around something was going wrong with my car, this last time my girlfriend was taking my son christmas shopping and the car just quit. The check engine light came on the day before and my car had started trying to stall out on my way to work that morning but I thought I had gotten bad gas, before I could even make an appointment my car broke down with my gf and my son in it. I had to have it towed down to carmax because it wouldn't start, come to find out they tried to tell me oh your waterpump started leaking on your timing belt causing it to break. Im not a fool, I know that doesnt just happen overnight, I just had my oil changed! Well that took about a week, they WOULD NOT provide me with a rental car just so happens I have a very nice boss that let me borrow a vehicle. I go down to get my car after about a week and a half, I pick it up on a saturday I get two redlights down put gas in it, stop at the third redlight and it starts reving itself up and not catching drive ITS AN AUTOMATIC! So I pull over at a shopping mall, get out there is smoke boiling out from under the hood, I turn it around take it back down to carmax and park it. The service manager calls me a few days later and says it was your transmission we have to replace it, Im sorry you came to pick it up and had trouble but we saw the check engine light come on for that and we checked it while we were working on your waterpump and it showed a code for something being wrong with the transmission but we didnt look into it because we thought it had to do with us working on the timing belt!!!! I couldn't believe she left me a voicemail and basically told me they didnt take the car for a test drive and only half assed it. I send a request from their website to corporate, the first customer service rep called me back within a few hours got all my information and complaints and said Ill have someone call you back....A week later nothing! So I sent another request today and again a different rep called me and said I'll make some phone calls and call you back...Only he had the service manager that had already irrated me before call me back and basically tell me there is nothing she can do, or as she put it "their hands are tied'. All I thought was fair for them to do is give me another car for the same amount as mine and take my car back that was clearly not dependable to take my son anywhere in. ONCE again I had to hang up on her because she was treating me like I was 5 years old. I don't know who I need to call or who I need to get on my soapbox with but I DONT want the car. I only had it 6 months and Im supposed to pay for it for 6 years???? UMMMM NO! This was my next best option, I would never refer anyone to buy a car from those people!

Amber
Fairmount, Georgia
U.S.A.

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