Report: #1410441

Complaint Review: CarMax

  • Submitted: Sun, November 05, 2017
  • Updated: Sun, November 05, 2017
  • Reported By: Sylvia Solis — Valencia California United States
  • CarMax
    1000 South Flower Street
    Burbank, California
    United States

CarMax Carmax Car sales and servise in Burbank California. Serious Lemon! Burbank California

Show customers why they should trust your business over your competitors...

I bought 2008 Toyota Tundra around 2012 low mileage. Same weeks the sensor for the tires where not working, I had to take it in to repair, first deductible. Then pasenger lock did not open with remote. I had to reach over from driver side to unlock the door from inside. I asked carmax why the remote didnt work, they said that was not something that they had to provie. I informed them, I could see there point but only the driver's side has a keyhole. Nonse of the other 3 doors have keyholes. Finally anothe service department empoloyee ordered me a remote. It turned out door lock malfunctioning, you could here the noise as if it was going to open, but didnt. Other option was for me to turn on the car and lower the passengerside window for my passenger to reach in and unlock the door from the inside. I paid the deductible for that and every door on that car one by one, I think it was $50 on each door x 4 doors and then some of them more than once. Airconditioning kept shutting off on me, no power especially when the weather was hot, I took it in to Carmax, nothing was found, but it still kept malfunctioning, along with the radio, it would shut off without warning. I informed Carmax I thought maybe its an electrical thing, because the radio, the air conditioning, the lights on the dashboard going whacko. they said nothing was found.

I drove home, the big truck completley powered off on me during rush hour on a busy street 2 blocks away from Frontier Toyota. I called carmax they would not pay for it be towed to there location for repair. They told me take it to the closest toyota dealer and I had to pay a large deductible and any cost not covered by the max care. I was told I had to pay for my own rental car. They also said the battiery also needed to be replaced, which was not covered. My antena was missing once I got my car back , to replace I had to purchase one from the dealer $55.00 and more than $55. 00 to install, they also used the broken pieces of the base on the antena which makes the antena look slanted. I currently have this truck that only the driver's side locks work, the air goes off without notice, the dash board lights every so ofter goes wacko, slanted antena.

I spoke to management at carmax and asked can't I get a working truck from day 1 its been nothing but problems,deductibles, repeat repair for same door and another deductible since warranty for work only for 6months. They made me an offer to buy the truck, but there would be a balance of a couple of thousand that I would be responsible for, and that's not even getting me into another truck. I asked what about the california lemon law, they said I dont qualify for that since I didnt purchase the truck at a toyota dealer. I felt really screwed and regret buying this truck!

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This report was posted on Ripoff Report on 11/05/2017 03:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/carmax/burbank-california-91502/carmax-carmax-car-sales-and-servise-in-burbank-california-serious-lemon-burbank-califo-1410441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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