Report: #1270372

Complaint Review: Carmax

  • Submitted: Wed, November 25, 2015
  • Updated: Wed, November 25, 2015
  • Reported By: Cindy — San Diego California USA
  • Carmax

    Nationwide
    USA

Carmax Wrecked, repainted, money pit. San Antonio Nationwide

*Author of original report: Wrecked and repainted

Show customers why they should trust your business over your competitors...

Two years ago this month I purchased a 2009 mini cooper, 40k miles, from the Carmax in San Antonio, TX. I asked for a carfax report, salesman explained that any repairs done at a small shop probably wont show up so they are useless. My first mistake. Then they keep messing up the financing paperwork, we were there 6 hours, not walking away was my second mistake but i really needed a car. Third mistake was not keepjng the warranty after they gave me gave wrong one. About 13 months later the engine problems began. Turbo charger $3000, oil filter housing $1100, tire sensor $150,  blow off valve carbon build up $1367, rear light assembly circuit board caught fire $160. I have always taken my car to the dealership for repairs and maintenence, these are actually discounted prices from them working with me. I didn't list items that were covered by what was left of a manufacturer warranty. 

I am making $400 a month payments on a car that I am literally having to rebuild the engine part by part. Right now it has a small oil leak at the gasket which will cost several hundred dollars to fix and did I mention that my car now has only 56k miles. Unfortunately, my mom cosigned and I can't just dump it or I would. Anyone have some sage advice?

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/25/2015 06:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carmax/nationwide/carmax-wrecked-repainted-money-pit-san-antonio-nationwide-1270372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Wrecked and repainted

AUTHOR: - ()

Sorry, got lost in the writing of my original report. Six months after I purchased the vehicle my brother and son were looking over it and came to the conclusion that the front end of the car was crooked and that the car had been repainted, there was paint spray on the glass, top of car, and on trim pieces. It would not have come from the manufacturer it this condition. I was told by an ex employee that Carmax doesn't sell cars that have been in an accident and repainted.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.