Report: #621514

Complaint Review: Carmax/Ontario

  • Submitted: Thu, July 08, 2010
  • Updated: Thu, July 08, 2010
  • Reported By: Maria — Ontario California U.S.A.
  • Carmax/Ontario
    Inland Empire Blvd
    Ontario, California
    United States of America

Carmax/Ontario Sales Person: Paula Sales Manager: Karen Extended Warranty Ontario, California

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I purchased a vehicle through Carmax in January of 2010.  I was offered extended warranty by the Sales Person Paula.  When asked if I were to cancel it, how would it affect my financing, Paula claimed that the payment would be reduced to the original paymnet quoted, which was $80 less per month.  With a baby on the way, this was a concern and I expressed that.

Paula and the sales manager claimed that I "misunderstood."  After several follow up calls and the involvemnt of the BBB, the company has not been responsive or taken any responsibility of their unethical sales ethics.

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