Complaint Review: Carnival Cruise Line Mastercard
Now in 2011 I have 180,911 points, worth perhaps almost a thousand dollars. When I went to redeem them on August 28, 2011, using the Sea Miles redemption phone number, 800-SEAMILES, I talked to Alex, who identified himself as located in the Philippines and an employee of Barclay's Bank, which hosts the card. Alex stated that the program had changed and points could be applied only to cruises and, moreover, my points were not "qualifying points" and could not be used even for cruises. He stated unambiguously three times that my points could not be used for any purpose whatsoever.
I then called to cancel my card and received a different story. I was told that I could use the points toward a cruise, but not toward airline, hotel, or other expenses. I am left with a different option than that which I signed up for. I can buy a cruise on my Mastercard and hope that Alex gave me erroneous information and that I will be credited. On the other hand, Alex may be correct and the points may prove worthless when I seek to redeem them.
I also note that when I have checked on cruises, points can only be used for certain ones, not including cruises on sale at savings greater than that afforded by points discounts. Again, the card is worthless.
For these reasons, buyers should beware. Personally, I have switched to a credit card which gives at least 1% back in cash and feel this is a much better way to get credit card rewards.
This report was posted on Ripoff Report on 08/28/2011 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/carnival-cruise-line-mastercard/internet/carnival-cruise-line-mastercard-barclays-bank-carnival-cruise-line-mastercard-points-worth-770129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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