Complaint Review: Carnival Cruise Lines - Miami Florida
- Carnival Cruise Lines 3655 NW 87 Avenue Miami, Florida U.S.A.
- Phone: 305-599-2600
- Web:
- Category: Cruise Ships
Carnival Cruise Lines Refund not as quoted, Carnival refuses to explain discrepancy Miami Florida
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I booked my June 2008 cruise nearly a year in advance. At that point there were three to share our cabin. One had to cancel. I was told there would be a $250 penalty and agreed. Initially there was no charge for the fuel supplement, $70 per cabin. I was charged on March 31 even though on March 31, Carnival announced they would refund fuel charges for passengers booking prior to the announcement which came in November 2008.
I received receipts from my travel agent showing what was to be refunded which agreed with the figures I had anticipated. Somehow a refund of $971.53 became $621.33. Despite numerous calls to my travel agent and to Carnival, I was told I could not have it explained because I went through a travel agent. The travel agent tells me Carnival won't tell her anything "It's just how Carnival does business". I have disputed the charge with my credit card company.
Even a letter to the president of Carnival yielded "Guest Relations Manager has discussed my inquiry". The only thing the Guest Relations Manager discussed with me was that she could not discuss it with me. The travel agent says she doesn't know. Well, I know my $350.20 went somewhere. I guess I will file a complaint with the Florida Attorney General's Office, regarding both the travel agent and Carnival. Accountability please!!!!
Sahb
Frankfort, Kentucky
U.S.A.
This report was posted on Ripoff Report on 10/26/2008 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carnival-cruise-lines/miami-florida-33178/carnival-cruise-lines-refund-not-as-quoted-carnival-refuses-to-explain-discrepancy-miami-1030782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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