For our anniversary and my husband and my birthdays, we booked a 4 day cruise to Cozumel, Mexico, on Carnival Cruise Line to embark from Galveston, Texas, on Nov. 9th and return today. All was well...we got book on, our room and began our adventure. Friday evening when our room was cleaned and made ready for sleeping, our Carnival Caper showed our destination to be PROGRESSO, Mexico, not COZUMEL, Mexico. I suspected it was a misprint but it was not.
Around noon on Friday, the Aussie Guy, cruise director announced that the ship was having engine trouble and could not take us to Cozumel, we were diverting to Progresso. After much discussion with other passengers, we discovered that Carnival Cruise lines often and on a regular basis, do this switching of ports. You pay to go to Cozumel and end up in Progresso. (Can you say Deceptive Trade Practices??!!) One lady stated it was her fourth try to cruise to Cozumel and has ended up in Progresso every time. Folks - I am sorry to say it BUT Progresso is nothing compared to Cozumel - you cannot snorkle, the peir you dock at has nothing around it for miles except a few shops. I paid for Cozumel and got Progresso. I took the Travel Guard Insurance - It does not pay for ship breakage!!! So don't even bother with that either.
Are there any attorneys out there that could sobpena the mechanical records and ship's log and see just how often Carnival is ripping its customers off?? The cruise line did refund $50.00 per person off your Ship and Shore card but I do not think that was enough for the disappointment and being hijacked to a place I did not even want to go visit!!! You are on that ship and cannot get off!!! I suspect they knew the entire time they were sailing for Progresso and knew no one in their right mind wanted to go to Progresso so they came up with this ruse. Anyway, don't sail on Carnival - save your money and FLY!!!