Report: #1376998

Complaint Review: Carolina Portrait Pros

  • Submitted: Sat, June 03, 2017
  • Updated: Sat, June 03, 2017
  • Reported By: Tisha — Wake Forest North Carolina United States
  • Carolina Portrait Pros
    425 kingsbrook circle
    Fuquay Varina, North Carolina
    USA

Carolina Portrait Pros Patricia Dunmire Terrible Customer Service Fuquay Varina North Carolina

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 For some reason I am have having so much trouble with Carolina Portrait Pros LLC and Patricia Dunmire photos and I am so surprised especially after reading so many awesome reviews. After I didn't receive my graduation photos and everyone else did I decided to contact the company to see what was going on. Unfortunately they typed in the wrong card number and the order did not get processed. (I guess my 3 looked like an 8). I wish they would had contacted me and let me be aware of what had happened but they get busy so I guess I understand. Afterwards Patricia informed me that she could not type in the correct card number and I had to pay cash or money order and my order would be processed when the money was received. I'm not a fan of paying cash became it's not traceable but I paid it anyway. After I made the payment I informed Patricia by phone and email. She ignored both of my forms of communication. I decided to email another member of the team and she responded informing me that my order would be processed after the other 100s. I have been so patient and already waited a month for these amazing pictures and I know they will be worth it when they finally get here but I just wish they cared a little more about their customers. She emailed me and said because I wrote this complaint she would not process my pictures.

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This report was posted on Ripoff Report on 06/03/2017 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carolina-portrait-pros/fuquay-varina-north-carolina-27526/carolina-portrait-pros-patricia-dunmire-terrible-customer-service-fuquay-varina-north-car-1376998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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