Carpet Depot Carpet Deport Inferior carpet installed & Steve Melker (owner) & Larry bluntly refused to refund money Levittown New York

When a customer insists on spending as little as possible and insists on buying carpeting that is unsuited for an intended heavy use application, it is only a matter of time before such a short sighted decision becomes a problem. In this case, the customer bought 20 ounce carpeting for a high traffic public location.  The customer should have accepted our advice to invest in heavier, more durable carpeting. It did not want to spend the extra money. After 2 years, the carpet is badly stained from droppings and spills and shows signs of overuse (for the type of carpet).

At Carpet Depot, we take great pride in our installations and look to provide real and lasting customer satisfaction. When you look at our carpeting, we want to you to smile, knowing that you received the right product at a reasonable price, expertly installed.  

We would like to help this customer but they need to commit to paying the cost of a heavier, better carpet. 

The report they filed is not reasonable and obviously does not tell the whole story.  If a customer makes a decision which later turns out not to have been the right one, they should not blame the merchant who tried to steer them in the right direction in the first place.

Carpet Depot is more than willing to stand by its products, but you can't blame us when an inexpensive, light weight carpet can't stand up to serious traffic and use.