Report: #890746

Complaint Review:

  • Submitted: Wed, May 30, 2012
  • Updated: Wed, May 30, 2012
  • Reported By: arjun — Austin Texas United States of America

    United States of America ACE makes false "unlimited mileage" claim, lies about charges Internet, Internet

Show customers why they should trust your business over your competitors...

We wanted to rent a big car to go on a day trip. We went to this website called and found a car from ACE that was advertised as "unlimited mileage." No ifs or buts were mentioned on the info page. We booked it, and that's when trouble started.

We received an email saying we will be limited to 200 miles, "unlimited miles" is only for people who arrive by air! So I went to the website ( to see if I could cancel the booking. On my menu of links, there was one LINK that said "cancel". (Note that it was a link, not a button.) As soon as I clicked it, I was notified that my booking has been cancelled and a non-refundable 99 dollars has been charged.I called ACE immediately to ask them to reinstate the booking.They refused saying that the charge was from carrentals and not from them. I would have to make a new booking, they said. All this happened within two hours.

Carrentals, for their part, said it wasn't them who charged us, and they will do nothing. (They were extremely rude about it.)

When the charge was finally posted on my credit card, I found out that it really was from ACE. I contacted them, and they said I agreed to their terms so they will do nothing (even though they lied to me about who charged me in the first place.)

So CarRentals falsely advertised "unlimited mileage", carrentals practically tricked me into canceling the booking (advartently or not, I do not know) and then ACE lied again about the source of cancellation fee.

We have been trying to get ACE to give us the money as credit. They won't even do that- although they claim that they let people reschedule their booking without charges.
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This report was posted on Ripoff Report on 05/30/2012 05:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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