Report: #1043792

Complaint Review:

  • Submitted: Tue, April 16, 2013
  • Updated: Tue, April 16, 2013
  • Reported By: Cabo traveler — San Anselmo California
    United States of America We got ripped off on "mandatory insurance"!, Internet

Show customers why they should trust your business over your competitors...

I have been a customer of for over a decade. Something has changed there recently. We arrived at the Cabo San Lucas, Baja, Mexico, airport and went to Thrifty to pick up our rental. Somehow, the $83 USD estimate for our 4 day rental was incorrect. They refused to rent us the car without the "mandatory" liability insurance. We went ahead and ended up paying $216 in the end.

When we made the same trip in 2007 and also rented from (((competitor's name redacted))), the estimate was 100% accurate.

More disappointing, when I contacted support about the problem, they told me I should have clicked on a link to read the details of the contract. The bogus price quote was apparently MY FAULT!


sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company,, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
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This report was posted on Ripoff Report on 04/16/2013 04:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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