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Report: #898191

Complaint Review: Carrier Heating and Cooling - farmington Connecticut

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  • Reported By: Buck — dublin Ohio United States of America
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  • Carrier Heating and Cooling one carrier place farmington, Connecticut United States of America

Carrier Heating and Cooling Poor AC Quality and Service farmington, Connecticut

*REBUTTAL Owner of company: Carrier defective evaporator coils

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A new 3 ton Carrier AC unit was installed in our newly constructed home in October 2008.  The first summer and every summer since the exchange core freezes over if the thermostat is set below 83 degrees.  We live in central ohio and summers are pretty mild.  The unit should be able to handle this easily.  Each summer our repair tech recharges the unit and it gets a little better for a period of time, but we really have to baby the settings.  This summer the tech said the issue is a bad TXV valve and that we need to have it replaced.  The manufacturer has been zero help and basically throws everything back on the contractor - "we only manufacture them, we do not install them".  We are now told that our 5 year parts warranty is void since we only had the unit serviced one time annually instead of two times - would have been nice to know!  I am not surprised by all of the negative posts relating to Carriers poor quality and hideous product support.  With a $500 repair bill looming, I will be pricing a new Lennox unit for replacement of the Carrier unit.  DO NOT BUY CARRIER PRODUCTS! 

This report was posted on Ripoff Report on 06/15/2012 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carrier-heating-and-cooling/farmington-connecticut-06034/carrier-heating-and-cooling-poor-ac-quality-and-service-farmington-connecticut-898191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Carrier defective evaporator coils

AUTHOR: Robert - (United States of America)

POSTED: Wednesday, June 27, 2012

I own a 6yr Carrier 48KBTU unit and live in a Southern state. I am surprised that your 3 year old unit in Ohio had to be serviced twice a year to retain the 5yr parts warrantee. What nonsense! I have never serviced any of my HVAC heat pumps in either of my two homes and the worst a Ruud, Amana (18 years, the best of the bunch) and a Rheem both lasted 12 years with only two minor repairs (a starting capacitor or such) each failure in 3 to 4 year intervals. Never an in between failure of less than 2 years. Cleaning the outside conderser coil only helps to maintain its efficiency and does not prevent inside coil failures.

My Carrier heat pump runs fine for one or two years then when the evaporator/inside-coil gets a whole from the corrosion caused by aluminum fins touching the copper tubing it starts to cool poorly (7 degrees of temp difference between intake to first register, while 16 degs diff is normal when fully charged). Summer heats result in higher internal coil pressures and the weakest spot just fails, leaking R-410A.

There is an evaporator coil available for my unit that does not corrode. It is an option to buy, but was never offered to me in 2006. It is coated with tin to avoid the aluminum/copper corrosion. Carrier only sells these tinned units (not an option) in the Southern states since a few years ago. These improved coils cost less than the failure prone ones, but still they are about $1K.
 
Has anyone noticed if the new tinned coils are more reliable?

These improved (made in Mexico correct me if wrong) coils should replace the failure prone units at no charge to US consumers. I wonder if they have a 1000% mark-up like everthing else that is out sourced?

The TXV valve should be easier to repair than an inside coil. It is smaller. A valve has moving parts so it could fail just like a motor. A coil has no moving parts so it should never fail.

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