• Report: #1129962
Complaint Review:

Carriers 4 Less

  • Submitted: Tue, March 11, 2014
  • Updated: Fri, March 14, 2014

  • Reported By: Nevil — CANTON Texas
Carriers 4 Less
11111 Grant Road Ste 221 Cypress, Texas USA

Carriers 4 Less Failure to deliver service paid for Cypress Texas

*Author of original report: Refund Received

*Author of original report: text documentation

*Author of original report: Additional Information

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Failure to Pick Up Son's car/failure to respond

A friend found Carlos Catala/Carriers4Less for me. My son had just gone up to Virginia after finishing his A School for his Naval assignment. Instead of doing my own due diligence, I never even looked his name or company up, or I would have never sent him my money. 

I really had no idea how this worked, just that funds were tight due a car accident I had been in, and it was crucial for my son to have his car. 

Even with the first "duh" moment, I was ready to give Carlos the benefit of the doubt. In our conversations, he had told me he too, had been in the Navy, and that they would reimburse my expenses, to my son. I almost cried, thinking that was possible. In retrospect, and after completion by another broker & carrier, and understanding how it SHOULD be done, I was never given a pick up time - it was "general". Friday February 6, 2014 at 6 p.m. was the latest the driver was going to leave after all the pickups. 

I run my own business, so I needed a real time. I never got the carriers name/phone number or a pickup time. I was panicking by the time Friday rolled around, my cashiers check had been cashed (delivered by FedEx via his FedEx account), he said he never got it, FedEx showed delivered. I google earth the address and it's an apartment complex. I send him an email, and he finally calls, apologizes and tells me his wife was in labor for 22 hours with their first child, a son. I, say I understand. He says he will have the car picked up Monday. 

Monday, still no time, driver, etc. I have no idea. He sends me text telling me I've sent him an email accusing him of fraud and that I need to find another carrier and he will send a refund. 

I am an internet professional, and ask him to forward the full email, including headers. He winds up blocking me (reported me to Spamcop, it appears) - I sent him another email through another email account that went through. Moron, that I am - I STILL am waiting on him to pick up the car (you see, he presented himself not as a broker, but as having a fleet as well). 

I finally found another carrier after sending out a basic SOS and being slammed with broker calls and e-mails. I chose someone who heard my story, and only took a fraction of their broker fee stating, these kinds of people are the ones that give us a bad name. Within 20 minutes of paying the fee, I had not only the general pickup time, but the name & cell phone number of the driver. Wow...now that makes sense. Not waiting and wondering on who is going to transport your car? 

Now, I am sure that Carols put my car on a board. I am sure of this, because as late as two weeks ago, I was still getting calls. One broker took the time, to look at the job posting, and explained some things to me. I have learned a hard lesson. 

I gave Carlos the opportunity to make good on his promise to refund my money. Remember HE offered it up - I wanted my son's car delivered. I sent him a certified letter. He signed for it. 

I do not have my refund. I didn't expect my refund. My only hope is that other people search for this man and this company. He has so many DBA's and complaints, and responses to the complaints, which are also fraudulent (presenting himself as owning trucks, when he is a broker only). 

This report was posted on Ripoff Report on 03/11/2014 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carriers-4-less/cypress-texas-75103/carriers-4-less-failure-to-deliver-service-paid-for-cypress-texas-1129962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Refund Received

AUTHOR: Nevil - ()

Update 4/10/2014
After following several recommendations to pursue a return of my money, and after providing irrefutable proof of the promise of a refund via a third party, I received a refund.

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#2 Author of original report

text documentation

AUTHOR: Nevil - ()

2014-02-06 15:39:02 in +18328922486 +18328922486 Can't talk right now...I'll call you later.
2014-02-07 08:35:49 out +18328922486 +18328922486 Trying to find out if you received my cashiers check and car pickup schedule or if delayed because if weather. Thank you
2014-02-10 10:00:17 in +18328922486 +18328922486 Can't talk right now...I'll call you later.
2014-02-10 10:01:28 out +18328922486 +18328922486 Please. Need to find out times
2014-02-10 11:49:42 out +18328922486 +18328922486 I really need tmi know something. I am self employed and my entire business is at a standstill for two days now ...please get in touch with Mr so I van know what time to meet your guy to pick up car. My daughter is off so I am not stranded. 9038802824
2014-02-10 11:53:34 in +18328922486 +18328922486 I will have to send tonight 7 pm
2014-02-10 11:53:45 in +18328922486 +18328922486 Driver will call
2014-02-10 11:54:16 out +18328922486 +18328922486 OK. So he will not pickup until tonight?
2014-02-10 11:55:10 out +18328922486 +18328922486 He can't make it down my road after dark. We will need to bring to him in lighted area.
2014-02-10 11:55:15 in +18328922486 +18328922486 That's what driver is saying
2014-02-10 11:55:39 in +18328922486 +18328922486 Will let him know
2014-02-10 11:55:43 out +18328922486 +18328922486 OK. Have him call me then
2014-02-10 12:03:21 in +18328922486 +18328922486 Look I just got an email: ur cashiers check had been. If u think that this is some fraud well ur wrong. Please send in a cancelation in writing and I wil
2014-02-10 12:03:24 in +18328922486 +18328922486 l process a refund .
2014-02-10 12:20:08 in +18328922486 +18328922486 Ment was ur cashiers check has been cashed already
2014-02-10 12:22:36 out +18328922486 +18328922486 Idk what you mean
2014-02-10 12:25:15 in +18328922486 +18328922486 Ur gril friend may be I will forward the email to u later tonight. Out of office. I will refund your money please be as so kind to find another carrier f
2014-02-10 12:25:19 in +18328922486 +18328922486 or service. I can. It take any chances of anyone call my compost a fraud.
2014-02-10 12:37:19 out +18328922486 +18328922486 Forward that to me I have not done anything other than trying to find out what was going on. Why I did not hear about the car being picked up Friday and why are you now saying you won't do it. I have accused you of nothing. I just want my sons car picked up and delivered as I paid and you promised. Doing things via text is not good as obviously there is a misunderstanding.
2014-02-10 12:47:18 out +18328922486 +18328922486 I just called my bank. Nothing has been done on that end. Whatever you got has nothing to do with me. I have already a really given your info to several other military friends.
2014-02-10 12:48:46 in +18328922486 +18328922486 Some one sent this email to me with ur information
2014-02-10 12:50:06 in +18328922486 +18328922486 I will have my driver pick up tomorrow.
2014-02-10 12:50:19 in +18328922486 +18328922486 I really do think some one from ur bank email this to my dispatcher
2014-02-10 12:50:28 out +18328922486 +18328922486 I want to see it. Full headers. I have given your email to no one. Absolutely makes no sense. I want my sons car picked up and delivered as promised.
2014-02-10 12:51:45 out +18328922486 +18328922486 They did not. I just got off. The phone with them. They would not have done anything until I signed Something. And since FedEx delivery was found there was nothing to do
2014-02-10 12:52:25 in +18328922486 +18328922486 K
2014-02-10 12:52:44 in +18328922486 +18328922486 In meeting have to go
2014-02-10 12:53:06 out +18328922486 +18328922486 The only thing I did was tell fedex manager was that it was problem for you and liability for them not having signed for.
2014-02-10 12:53:40 in +18328922486 +18328922486 K
2014-02-10 14:49:57 out +18328922486 +18328922486 Carlos.   Per your text earlier " Ur gril friend may be I will forward the email to u later tonight. Out of office. I will refund your money please be as so kind to find another carrier f"  Please refund my money as you said. I am sorry it didn't work out but I need to get my sons car to him and another carrier has said they can do it. Congrats again on your new son.

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#3 Author of original report

Additional Information

AUTHOR: Nevil - ()

The date originally given was February 7 for the "final" pickup - not February 6. February 6th was the date Carlos told me his wife had been in labor for 22 hours when he finally called me to reschedule pick up for Monday, February 10, 2014.

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