Complaint Review: Cary Quattrocchi and McAllen Health Systems
Cary Quattrocchi and McAllen Health Systems y impression of McAllen Health Systems is that they are not a serious company, and as their representative Cary Quattrocchi is all talk. Grand Forks Nationwide **Author of this Report is NOT CONFIRMED**
Cary Quattrocchi and McAllen Health Systems Just Want a Quick Sale. Grand Forks, North Dakota.
My company recently attended a health systems trade show where I had the misfortune of meeting Cary Quattrocchi, who is apparently the Vice President of Marketing for McAllen Health Systems. I was very interested in finding out more about their products since I’ve seen quite a bit of advertising for them in the journals.
After spending some time at other booths, I finally arrived at McAllen, where Cary Quattrocchi introduced himself to me. Make no mistake, he is charismatic and charming but, as I discovered soon afterward, also full of it. I must have spent a good 45 minutes talking to him. He informed me about the company’s new expansion plans as well as its production schedules. Everything he mentioned seemed to fit into what I was looking for. The hemostasis solutions his company manufactures sounded ideal for the health care center that I manage. He listed all of the benefits of the system and detailed how it matched up to the competition. After an hour, I was sold. I took his card and agreed to contact him the following week to set up a visit to the plant.
A week later, I was back in Detroit, when I sent Cary Quattrocchi an email seeing if I could arrange a visit to Grand Forks. I received a reply a day later informing me that he would forward my information to one of the company’s salespeople. OK, I thought. Let me wait this out. Two weeks went by and I still hadn’t heard back, so I contacted him again. Nothing. Finally, I decided to contact the customer service line and speak directly to a sales agent. At this point, I was a bit disillusioned with the service provided by McAllen Health Systems, but I was trying to let the good of the health care center outweigh my own feelings.
When I contacted the customer service line, I was immediately connected to a salesperson named Tracy. She informed me that it would be impossible to set up a visit since the company, in her words, “the company doesn’t conduct tours of its site.” I explained to her that I had met Cary Quattrocchi at a trade show to which she responded, “I don’t know who that is.” Finally, my impatience won out and I kindly thanked her for her time. My impression of McAllen Health Systems is that they are not a serious company, and as their representative Cary Quattrocchi is all talk. I regret giving him the time of day. Though he was convincing at the show, I now see that he was looking for a quick sale. Customer satisfaction and loyalty demand much more than a one-time chat, especially when you’re talking about serious medical equipment. If you can, avoid Cary Quattrocchi and McAllen. Take your business elsewhere.
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