ED Magedson – Founder
Casemachine Poor return policy Internet
Purchased one of their i5 slimline pro cases for my cell phone. The fit and finish were very poor.
I contacted the company for a return authorization and was informed that not only would I have to pay return shipping but I would also have to pay a 20% restocking fee for a case that was on my phone for less than one minute. They are obviously making sure they make their profit even if you think their product is crap.
I complained to the company on their Facebook page and instead of responding or handling my issue they just deleted my comment and blocked me from making future comments.
I would recommend that you stay away from casemachine if you value product quality and customer service.
This report was posted on Ripoff Report on 05/09/2013 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/casemachine/internet/casemachine-poor-return-policy-internet-1049570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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