Cash Call They are nice until they have to correct their error Fountain Valley California

I've been paying since February 07 and all on time. After reading all these complaints I cancelled my checking account and opened a new one to defer CC from automatic withdraw. I've just been paying by Money Gram. They did get me for a NSF of 15.00 in August which I paid along with my September normal payment. The last 3 months they have neglected to remove that 15.00 from my account. Every month it is the same conversation, "oh yes I see that you did pay it, I will take that off for you", that person never does. The payment I made this month the conversation to "Yvonne" I believe, she didn't believe me that I had paid, then said she found where I did. I asked very nicely that please make sure she noted and remove the charge because this was the 4th time I had asked. Her reply was "thank you" and she hung up....I knew the interest charge and that this place was like a check cashing place, but the arrogance and lack of professionalism to consumers who do pay their rates is just unbelievable. My account on their web site has not been updated since September. I only intended on having this loan until income tax refund time, however I am beginning to get nervous with this company and their way of dealing with people. I understand being rude with people who are way behind, but they are rude with people who pay on time as well. Once payed off, I will never ever go back to this place. I almost refered them to a friend of mine when I first got the loan. I'm glad I did not.

Robert
Flushing, Ohio
U.S.A.