Report: #1043643

Complaint Review:

  • Submitted: Tue, April 16, 2013
  • Updated: Tue, April 16, 2013
  • Reported By: MichaelJTaco — WACO Texas

    Sparks, Nevada
    United States of America based in Sparks, Nevada --Should have checked reviews first! Sparks, Nevada

Show customers why they should trust your business over your competitors...

In the past, I used Gazelle to re-sell my used smartphone, but this time their website was down, so I checked around and got a few quotes from several other used smartphone buyers. The bid from  CashForSmartphones was slightly higher than the others, so I went with them without doing a check of reviews, etc.  This, because I had had such a good experience with Gazelle.  The CashForSmartphones site looks good, has blurbs from CNET, Wall Street Journal, and PR Newswire (which I DIDN'T take time to read, alas).  The quote they gave me online was $89.  The mailer they offered to provide arrived fairly quickly, but I did some padding/packaging of my own because the mailer they sent seemed flimsy.

I live in central Texas.  The shipment carrier, Newgistics, provided a tracking number that showed the item traveling all the way to Washington DC before heading back to Nevada, where CashForSmartphones is located.  I mailed the item on March 31st, and it didn't arrive in Sparks until April 9th.  I had been promised an confirmation email when it arrived, which email never came.  I sent an email complaint on April 15th and received a reply saying my phone had just been inspected, and to expect a call this week.  The firm's CSR just called, with an overly familiar, overly friendly attitude, and informed me (with the implication that they were reeeally doing me a favor) that, based on the phone's condition and the current market, they would be sending me a check for $50.  I pointed out the $89 quote, but didn't make an issue of it; $50 is better than nothing.

I plan to notify both the FTC and the Better Business Bureau offices in my area and in Sparks, NV that this company is essentially conducting a bait and switch operation.  Beware.
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This report was posted on Ripoff Report on 04/16/2013 08:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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