• Report: #1007168
Complaint Review:


  • Submitted: Fri, February 01, 2013
  • Updated: Thu, February 02, 2017

  • Reported By: Anonymous — Orem Utah United States of America
200 West Jackson, Suite 2400 Chicago, Illinois United States of America

CashnetUSA Refuses to close my account. Claims Federal Government prohibits them from doing so. Chicago, Illinois

*Author of original report: I was wrong

*Consumer Comment: look into these agencies like suggested

*Author of original report: CASHNETUSA WOULDN'T CLOSE MY ACCOUNT

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I have opened an account a couple months ago with CashnetUSA. I've applied for 9 loans with them and they were all completely paid off. Today, I contacted them via chat because I wanted to close my account. The representative told me that the Federal Government prohibits them from closing my account. He told me to refer to their privacy policy. I did. There was nowhere to find the information. I asked him then to copy & paste the information on the chat, he replied he didn't have the information either because it was moved on their website. Below is a summary of our chat. People should stay away from CashnetUSA

Hello! Welcome to CashNetUSA, America's trusted
online lender. A representative will be with you shortly.

You are now chatting with Curtis.

Curtis: Welcome
to CashNetUSA online support! In order to verify that you are the account
holder, can you please

provide me with your home phone number and the last four digits of
your social security number?



Curtis: One
moment while I access your account.

Curtis: Thank
you for holding, Tatiana, I will be happy to assist you.

Curtis: CashNetUSA
cannot honor your request to delete your personal information from our database.
We are

required by federal and state laws to retain and keep a record of
any customer information submitted to us. Please see

the CashNetUSA Privacy Policy for more details regarding the
collection and use of customer data.

Anonymous: I want to cancel my account access

Anonymous: what the heck you're talking about you are require by
Federal Laws to keep my account open? I

am the customer who puts my information into your system. Thus,
I am requesting you deleting my account. The

Federal government has absolutely nothing to do with it!

Curtis: Ma'am,
I'm sorry, but that's not the case and federal regulations are very much
involved in this. The

information has to be retained for the use of lender reporting
groups. Deleting your account essentially deletes your

history with us and if you inquire for loans elsewhere we have to
be able to provide this information to the lender

reporting services of your state.

Anonymous: BS!

Anonymous: And you know it!

Anonymous: What state you're talking about?

Curtis: It's
not, ma'am. Look into groups like Teletrack and Veritec.

Curtis: All

Anonymous: I don't care what you are saying. The Federal government
cannot prohibit you from deleting my

account when I specifically ask you to do so. Wait! Are we still
in the US?!

Curtis: Yes,
ma'am, this is the US. If you're not interested in anything else I'm saying
then is there anything else I

can assist you with at this time?

Anonymous: Give me the piece on your policy that states you cannot
delete my account upon my request

because the Federal Government prohibits you from doing so?

Curtis: One
moment while I pull that up.

Anonymous: Are you trying to making it up? Because if it takes you
that long to pull it up, perhaps you are

on the kitchen cooking it

Curtis: One
moment, ma'am. The site was updated recently and we're looking for where the
details were moved to.

Anonymous: OMG!!!!!!!

Anonymous: Can you be more fAKE!!!!!

Curtis: Thank
you for holding, ma'am, I'm going to forward the account to management to pull
up the details of the

federal regulations and forward it to your email.

Anonymous: Nope! You have to copy and paste it here

Anonymous: There is no waiting for email Curtis!

Anonymous: In a matter so strict that the Federal Government has to
be involved, the information should be

at the tip of your fingers

Curtis: It's
not, ma'am.

Anonymous: What's not Curtis!

Curtis: The
details aren't immediately available to me. I brought it to the manager and
they're looking into it as well.

It was likely just moved on the site when it was recreated.

Curtis: I
understand you don't believe me and I don't blame you, but we will contact you
later via email with the

exact details on how and why this is a federal regulation.

Curtis: Is
there anything else I can help you with today?

Anonymous: Such information cannot be moved like that in your
account when it was created!

Anonymous: Nope! If the information is not available on your
website, I request that my account be closed

Anonymous: I am taking this matter right now to customer protection

Your chat transcript will be sent to
 at the end of your chat.

Curtis: Thank
you for waiting. I'll be with you in just a moment.

Curtis: Ok,
I understand your concern and feeling the need to do that.

Chat Window

1 of 2 2/1/2013 7:45 AM

This report was posted on Ripoff Report on 02/01/2013 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cashnetusa/chicago-illinois-60606-6941/cashnetusa-refuses-to-close-my-account-claims-federal-government-prohibits-them-from-doi-1007168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

I was wrong

AUTHOR: - ()

 Megan Keisher: I was wrong about the law. I know better now and would Like to rescind this report

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#2 Consumer Comment

look into these agencies like suggested

AUTHOR: jenjeb - ()

Sorry to tell you but this is correct. I believe its 7 or 9 years all loan companies MUST by federal law keep all records. I've had a similar situation and later realized I made a mistake . These companies MUST obide the law to even operate that is one of their rules so don't get mad. Its the law

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#3 Author of original report


AUTHOR: damebochie - ()

They told me that the federal government prohibits them from doing so. I contacted them several times and they refuse to do so. Now I still have my account with them and cannot close it. I want them to close my account asap.
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